Service Delivery Manager

Thomson Reuters

. Manage support and consulting services engagements with assigned clients using C-Track solutions in production environments .

Posted 10/13/2026full-timeRemote • United StatesJuniorMid-Level💰 $74,200 - $137,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in service delivery management, ensuring client satisfaction through effective communication and problem-solving. Proficient in managing service level agreements and operational standards while fostering strong relationships with stakeholders.

Highest-signal resume keywords

Service Delivery ManagementCustomer ServiceProblem SolvingCommunication SkillsBusiness Process Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Level AgreementsOperational RequirementsSoftware Development LifecycleAnalytical SkillsRisk Management

Soft Skills

Time ManagementTroubleshootingPrioritizationConsensus BuildingAbility to Work Independently

Tools & Technologies

C-Track Solutions

Industry Keywords

Client AdvocacyProduction SupportVirtual TeamsFast-Paced EnvironmentHybrid Work

About the role

Key responsibilities & impact

Manage support and consulting services engagements with assigned clients using C-Track solutions in production environments
Provide stabilization services and ongoing production support
Execute, manage, and deliver service level agreements with assigned clients in partnership with client stakeholders and internal operating disciplines
Build and maintain effective internal and external relationships, including with third-party partners
Balance client advocacy with business goals to deliver value solutions
Own customer satisfaction for assigned clients
Monitor satisfaction and respond quickly to additional requests or problems
Develop understanding of product offerings and alignment with customer requirements
Apply best practices to guide service delivery outcomes
Coordinate with teams testing, validating, and evaluating applications and functions to identify service and software issues
Apply corporate goals and practices when resolving problems
Incorporate operational requirements, standards, and best practices into plans
Contribute to refinement and development of operational requirements and standards
Travel as needed (10–20%)

Requirements

What you’ll need

Bachelor’s Degree in a related field required
2+ years’ experience in a service delivery management role
Ability to interact professionally with executives, managers, subject matter experts, and diverse groups
Ability to facilitate consensus within groups
Knowledge of service delivery management, business process/business operations management, and customer service
Problem solving, troubleshooting, prioritization, time management, risk management, escalation, and analytical skills
Ability to work with virtual teams to successfully deliver service
Ability to work independently in a fast-paced environment
Ability to work effectively under pressure in a demanding environment
Experience managing technical policies associated with the software development lifecycle
Ability to communicate complex information clearly and concisely
Excellent written and verbal communication skills
Ability to work Hybrid (preferred qualification)

Benefits

Comp & perks

Flexible work arrangements, including work from anywhere for up to 8 weeks per year
Flexible vacation
Two company-wide Mental Health Days off
Headspace app access
Retirement savings and competitive 401k plan with company match
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Pro-bono consulting projects and ESG initiatives
Health, dental, vision, disability, and life insurance programs
Competitive vacation, sick and safe paid time off
Paid holidays, including two company mental health days off
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance
Optional life and AD&D insurance
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Employee Assistance Program
Group Legal Identity Theft Protection benefit
529 Plan access
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan
Annual Bonus eligibility based on enterprise and individual performance