Service Delivery Manager – Government

Thomson Reuters

. Manage support and consulting services engagements with assigned clients using C-Track solutions in production environments .

Posted 10/23/2026full-timeRemote • United StatesJuniorMid-Level💰 $74,200 - $137,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in service delivery management, ensuring customer satisfaction through effective communication and problem-solving. Proficient in managing client relationships and aligning service offerings with business goals while adhering to operational standards.

Highest-signal resume keywords

Service Delivery ManagementCustomer ServiceProblem SolvingCommunication SkillsBusiness Process Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Level AgreementsOperational RequirementsSoftware Development LifecycleTesting and ValidationAnalytical Skills

Soft Skills

Time ManagementRisk ManagementFacilitationClient AdvocacyInterpersonal Skills

Tools & Technologies

C-Track Solutions

Industry Keywords

Production SupportConsulting ServicesStakeholder ManagementVirtual TeamsHybrid Work

About the role

Key responsibilities & impact

Manage support and consulting services engagements with assigned clients using C-Track solutions in production environments
Provide stabilization services and ongoing production support
Execute, manage, and deliver service level agreements with assigned clients in partnership with stakeholders and internal operating disciplines
Build and maintain effective internal and external relationships, including with third-party partners
Balance client advocacy with business goals to deliver value
Be accountable for customer satisfaction within assigned clients
Monitor satisfaction and respond quickly to additional requests or problems
Develop understanding of product offerings and alignment with customer requirements
Use best practices to guide service delivery outcomes
Coordinate testing, validation, and evaluation of new applications and functions to identify service and software issues
Apply corporate goals and practices when resolving problems
Incorporate operational requirements, standards, and best practices into plans
Contribute to refinement and development of operational requirements and standards
Work West Coast Hours
Travel as needed (10–20%)

Requirements

What you’ll need

Bachelor’s Degree in a related field required
2+ years’ experience in a service delivery management role
Ability to interact professionally with executives, managers, subject matter experts, and diverse groups
Ability to facilitate consensus within groups
Knowledge of service delivery management, business process/business operations management, and customer service
Problem solving, troubleshooting, prioritization, time management, risk management, escalation, and analytical skills
Ability to work with virtual teams to successfully deliver service
Ability to work independently in a fast-paced, demanding environment and under pressure
Experience managing technical policies associated with the software development lifecycle
Clear and concise communication of complex information
Excellent written and verbal communication skills
Ability to work hybrid (preferred)

Benefits

Comp & perks

Flex My Way supportive workplace policies
Flexible work arrangements, including work from anywhere for up to 8 weeks per year
Flexible vacation
Two company-wide Mental Health Days off
Headspace app access
Retirement savings
Tuition reimbursement
Employee incentive programs
Mental, physical, and financial wellbeing resources
Two paid volunteer days off annually
Pro-bono consulting project opportunities
ESG initiative opportunities
Health, dental, vision, disability, and life insurance programs
Competitive 401(k) plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays, including two company mental health days off
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance
Optional life and AD&D insurance
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Employee Assistance Program
Group Legal Identity Theft Protection benefit
529 Plan access
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan
Potential eligibility for an Annual Bonus based on enterprise and individual performance