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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing technical customer support teams, with a strong focus on training, developing employees, and implementing departmental strategies. Proficient in data-driven decision-making and continuous improvement methodologies to enhance customer service processes.
Highest-signal resume keywords
Team ManagementData Analysis Using ExcelCustomer Service Metrics KnowledgeCoaching And MentoringFluency In English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Tax BookkeepingAccounting ProcessesData-Driven Decision-MakingStrategic PlanningContinuous Improvement Tools
Soft Skills
Critical ThinkingCollaborationFeedback Delivery
Tools & Technologies
Thomson Reuters Domínio Solutions
Certifications & Qualifications
Management CertificationsLeadership Certifications
Industry Keywords
Customer ExperiencePerformance IndicatorsHybrid Work Arrangement
About the role
Key responsibilities & impact- Manage a technical customer support team
- Train, develop, and conduct individual feedback sessions for team members
- Support the team, peers, and manager in achieving targets
- Prioritize and plan decisions
- Report results to leadership, identify deviations, and propose corrective actions
- Conduct customer meetings
- Participate in the selection and hiring of new employees
- Collaborate with other departments to retain customers and improve the customer experience
- Identify and propose improvements to customer service processes and workflows
- Develop employees’ capabilities
- Ensure the implementation of departmental strategies
- Guide decisions and action plans based on data
Requirements
What you’ll need- Bachelor’s degree in Accounting, Business Administration, Technology, or a related field
- Experience with tax bookkeeping and accounting processes
- Availability to work in a hybrid arrangement in Campinas or São Paulo
- Experience managing teams
- Strong critical-thinking and data-driven decision-making skills
- Knowledge of customer service metrics and performance indicators
- Experience analyzing and interpreting data using Excel and/or dashboards
- Knowledge of strategic planning
- Knowledge of continuous improvement tools
- Knowledge of Thomson Reuters Domínio solutions
- Experience with people-management methodologies, such as coaching and mentoring
- Fluency in English
- Management or leadership certifications
Benefits
Comp & perks- Flexible hybrid work model
- Opportunity to work from anywhere for up to 8 weeks per year
- Ongoing skills development and professional growth
- “Grow My Way” program
- Medical and dental insurance
- Two company-wide mental health days
- Performance-based incentive programs
- Resources supporting mental, physical, and financial well-being
- Two paid volunteer days per year
- Opportunities to participate in pro bono consulting projects and ESG initiatives