Tax Support Agent

Thomson Reuters

. Provide taxation support to clients by telephone and email for tax software for Professionals and Consumers .

Posted 10/30/2026contractRemote • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong knowledge of income tax and customer service, with proven experience in managing client interactions and resolving issues effectively. Capable of applying problem-solving skills and collaborating cross-functionally to enhance customer satisfaction.

Highest-signal resume keywords

Income Tax KnowledgeCustomer Service OrientationProblem-Solving AbilitiesTime Management SkillsBachelor's Degree

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Tax Software ProficiencyAccounting Cycle KnowledgeQuality Control TestingFAQ WritingCorporate Income Tax KnowledgeTrust Tax Knowledge

Soft Skills

Active Listening SkillsStrong Communication SkillsTeam PlayerFlexible AttitudeAbility to Perform Under Pressure

Certifications & Qualifications

H & R Block Tax Course Graduate

Industry Keywords

Customer SupportRelationship ManagementTaxationAccountingFinance

About the role

Key responsibilities & impact

Provide taxation support to clients by telephone and email for tax software for Professionals and Consumers
Apply active listening skills to diffuse potentially tense customer interactions
Apply company policy and procedures to resolve routine customer issues
Log orders from customers who want to purchase products
Participate in software quality control testing
Write standard answers for frequently asked questions (FAQ)
Determine recurrent client issues and inform the supervisor

Requirements

What you’ll need

Good knowledge of income tax
Demonstrated ability to work collaboratively and cross-functionally
Strong time management skills and ability to manage multiple priorities
Ability to perform well under pressure
Good communication (verbal & written)
Strong problem-solving abilities and ability to generate innovative solutions
Team player with a flexible attitude and approach
Customer service orientation and experience, with proven success in customer support and relationship management
Willingness to learn additional products and services as needed
Minimum of 1 year of relevant work experience in customer service
Bachelor’s Degree or equivalent experience
University degree in taxation or related field (accounting, finance, administration) (asset)
H & R Block tax course graduate (asset)
Good knowledge of the accounting cycle and/or experience in an accounting office (asset)
Interest in taxation (asset)
Knowledge of corporate income tax (T2/CO-17) and/or trust (T3/TP-646) (asset)

Benefits

Comp & perks

Régimes d'avantages sociaux complets
Vacances flexibles
Deux jours de congé pour la santé mentale à l'échelle de l'entreprise
Travail de n'importe où jusqu'à 8 semaines par an, dont 4 semaines pouvant être à l'étranger et les autres au pays
Abonnement à l'application Headspace
Programme de retraite et d'épargne
Remboursement des frais de scolarité
Programme de motivation des employés
Ressources pour le bien-être mental, physique et financier
Accès à LinkedIn Learning
Talent Marketplace interne avec des opportunités de travailler sur des projets inter-entreprise
Réseautage Ten Thousand Coffees Thomson Reuters
Deux journées de bénévolat rémunérées par an
Initiatives ESG
Flex My Way et arrangements de travail flexibles
Grow My Way programming and skills-first approach
Comprehensive benefit plans
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Opportunities to get involved with pro-bono consulting projects