Tax Support Agent

Thomson Reuters

. Provide tax support to customers by phone and email for professional and consumer tax software .

Posted 11/5/2026contractRemote • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong knowledge of taxation and income tax, with effective communication skills in English and/or French. Capable of providing exceptional customer service while managing multiple priorities and proposing innovative solutions.

Highest-signal resume keywords

Taxation KnowledgeCustomer Service ExperienceProblem-Solving SkillsCommunication SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Income TaxCorporate Income Tax (T2/CO-17)Trust Tax (T3/TP-646)Accounting Cycle KnowledgeSoftware Quality Control Testing

Soft Skills

Active ListeningCollaborationFlexibilityPressure ManagementInnovative Thinking

Certifications & Qualifications

H&R Block Tax Course Certificate

Industry Keywords

Customer Relationship ManagementTax SoftwareAccountingFinanceBusiness Administration

About the role

Key responsibilities & impact

Provide tax support to customers by phone and email for professional and consumer tax software
Use active listening to de-escalate potentially challenging customer interactions
Apply company policies and procedures to resolve common customer issues
Process orders for customers who wish to purchase products
Participate in software quality control testing
Draft standard responses to frequently asked questions (FAQs)
Identify recurring customer issues and report them to the supervisor

Requirements

What you’ll need

Strong knowledge of taxation and income tax
Problem-solving skills
Strong communication skills in English and/or French
Ability to work collaboratively and cross-functionally
Strong time-management skills and the ability to manage multiple priorities
Ability to perform effectively under pressure
Excellent verbal and written communication skills
Ability to propose innovative approaches and solutions
Flexible attitude and approach
Experience in customer service and customer relationship management
Willingness to learn new products and services
Minimum of 1 year of relevant customer service experience
Bachelor’s degree or equivalent experience
University degree in taxation or a related field, such as accounting, finance, or business administration, an asset
H&R Block Tax Course certificate, an asset
Knowledge of the accounting cycle and/or experience in an accounting firm, an asset
Knowledge of corporate income tax (T2/CO-17) and/or trust tax (T3/TP-646), an asset

Benefits

Comp & perks

Comprehensive benefit plans
Flexible benefits that support work-life balance
Flexible vacation
Two company-wide Mental Health Days off
Work from anywhere for up to 8 weeks per year, including up to 4 weeks abroad
Headspace app subscription
Retirement and savings program
Tuition reimbursement
Employee incentive programs
Mental, physical, and financial well-being resources
Access to LinkedIn Learning
Internal Talent Marketplace with opportunities to work on cross-company projects
Ten Thousand Coffees Thomson Reuters networking café
Two paid volunteer days off annually
Environmental, social, and governance (ESG) initiatives
Pro bono consulting project opportunities
Flexible work arrangements and work-life balance support
Career development and continuous learning opportunities
Grow My Way programming and skills-first development
Flex My Way supportive workplace policies