Technical Trainer

Thomson Reuters

. Lead product training focused on Direct Tax Compliance, especially ONESOURCE Income Tax International and related solutions such as ONESOURCE Workpapers .

Posted 9/24/2026full-timeUnited StatesMid-LevelSenior💰 $74,200 - $137,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Direct Tax Compliance and tax technology, with a strong focus on delivering effective training programs and utilizing generative AI tools. Capable of analyzing feedback and metrics to enhance training impact and maintain alignment across diverse teams.

Highest-signal resume keywords

Direct Tax ComplianceONESOURCE Income Tax InternationalGenerative AI ToolsCustomer-Facing Product TrainingTax Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Tax ComplianceTraining Program DevelopmentCurriculum DesignData AnalysisTechnical Issue Management

Soft Skills

Excellent Communication SkillsCollaboration SkillsCustomer-Centric MindsetAdaptabilityPositive Learning Experience Management

Tools & Technologies

ONESOURCE WorkpapersThomson Reuters ToolsELearning PlatformsVirtual Training Software

Industry Keywords

International Tax ComplianceTax TechnologyCompliance PracticesTraining MetricsHybrid Work Environment

About the role

Key responsibilities & impact

Lead product training focused on Direct Tax Compliance, especially ONESOURCE Income Tax International and related solutions such as ONESOURCE Workpapers
Deliver virtual multi-client workshops and dedicated client sessions, plus onsite training when needed
Partner with Curriculum Designers, Professional Services Implementers, and subject matter experts to identify training needs and delivery methods
Review and synthesize colleague and external expert input to co-create effective training
Stay current on tax technology, compliance practices, and market trends
Update workshops, webinars, office hours, eLearning, videos, exams, and toolkits to reflect product changes and improve accuracy and clarity
Analyze learner feedback and training metrics to improve programs and close curriculum gaps
Build and maintain product expertise across Direct Tax Compliance and the broader Direct Tax portfolio
Use Thomson Reuters generative AI tools to accelerate work and improve deliverables
Record time and engagement details for billing and utilization reporting
Submit time and expense reports promptly
Support training operations with attendance reports and other operational tasks
Work in-office at least three days per week as part of a hybrid schedule

Requirements

What you’ll need

A bachelor’s degree in accounting, tax, finance, business, education, or a related field
At least four years of experience in Direct Tax, tax technology, tax compliance, or customer-facing product training
International tax compliance a plus
Ability to design and facilitate hands-on learning activities that drive adoption
Ability to manage technical issues, varied learner skill levels, and product changes while maintaining a positive learning experience
Excellent written and verbal communication skills, with the ability to explain complex concepts clearly
Customer-centric mindset focused on measurable training impact
Ability to build alignment across a complex, matrixed organization
Strong collaboration skills and ability to work independently
Strong technical skills with generative and agentic AI
Adaptability to emerging technologies and curiosity about AI and tax technology
Willingness to travel for on-site training as needed
Experience with tax technology or compliance platforms, including ONESOURCE Income Tax International strongly preferred
Experience delivering live and virtual training for groups of approximately 10 to 50+ participants preferred
Experience leading cross-functional projects and delivering results on time preferred

Benefits

Comp & perks

Flexible work arrangements, including work from anywhere for up to 8 weeks per year
Continuous learning and skill development through Grow My Way programming
Flexible vacation
Two company-wide Mental Health Days off
Headspace app access
Retirement savings
Tuition reimbursement
Employee incentive programs
Mental, physical, and financial wellbeing resources
Two paid volunteer days off annually
Pro-bono consulting and ESG initiative opportunities
Health, dental, vision, disability, and life insurance programs
401(k) plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays, including two company mental health days off
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance
Optional life and AD&D insurance
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Employee Assistance Program
Group Legal Identity Theft Protection benefit
529 Plan access
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan
Potential eligibility for an Annual Bonus based on enterprise and individual performance