Technical Trainer

Thomson Reuters

. Lead product training focused on Direct Tax Compliance, specifically ONESOURCE Tax Provision and related solutions .

Posted 9/24/2026full-timeUnited StatesMid-LevelSenior💰 $74,200 - $137,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Direct Tax Compliance and tax technology, with a strong focus on delivering effective training programs and adapting to evolving market trends. Proficient in utilizing generative AI tools to enhance training delivery and improve learner engagement.

Highest-signal resume keywords

Direct Tax ComplianceONESOURCE Tax ProvisionGenerative AI ToolsCustomer-Facing Product TrainingTraining Program Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Tax TechnologyTax ComplianceTraining Program DevelopmentData AnalysisCurriculum DesignVirtual Training DeliveryOnsite Training FacilitationLearning Metrics AnalysisProject ManagementTechnical Issue Management

Soft Skills

Excellent Communication SkillsCustomer-Centric MindsetCollaboration SkillsAgilityIndependent Work

Tools & Technologies

ONESOURCE Global AccessONESOURCE WorkpapersELearning PlatformsWebinar ToolsVirtual Workshop Software

Industry Keywords

Tax Compliance PracticesTraining OperationsMarket TrendsHybrid Work EnvironmentClient Engagement

About the role

Key responsibilities & impact

Lead product training focused on Direct Tax Compliance, specifically ONESOURCE Tax Provision and related solutions
Deliver virtual multi-client workshops and dedicated client sessions
Provide onsite training when needed
Partner with Curriculum Designers, Professional Services Implementers, and subject matter experts to identify training needs and delivery methods
Co-create effective training with colleagues and external experts
Stay current on tax technology, compliance practices, and market trends
Update workshops, webinars, office hours, eLearning, videos, exams, and toolkits for product releases and accuracy
Analyze learner feedback and training metrics to improve programs and close curriculum gaps
Build and maintain product expertise across Direct Tax Compliance and the broader Direct Tax portfolio
Use Thomson Reuters generative AI tools to accelerate work and improve deliverables
Record time and engagement details for billing and utilization reporting
Submit time and expense reports promptly
Support training operations with attendance reports and other operational tasks
Work in-office at least three days per week as part of a hybrid schedule

Requirements

What you’ll need

A bachelor’s degree in accounting, tax, finance, business, education, or a related field
At least four years of experience in Direct Tax, tax technology, tax compliance, or customer-facing product training
Ability to design and facilitate hands-on learning activities that drive adoption
Agility to manage technical issues, varied learner skill levels, and product changes while maintaining a positive learning experience
Excellent written and verbal communication skills, with the ability to explain complex concepts clearly
A customer-centric mindset focused on measurable training impact
Ability to build alignment across a complex, matrixed organization
Strong collaboration skills and the ability to work independently
Strong technical skills with generative and agentic AI, adaptability to emerging technologies, and curiosity about the evolving intersection of AI and tax technology
Willingness to travel for on-site training as needed
Experience with tax technology or compliance platforms, including ONESOURCE Tax Provision, ONESOURCE Global Access, and ONESOURCE Workpapers, strongly preferred
Experience delivering live and virtual training for groups of approximately 10 to 50+ participants
Experience leading cross-functional projects and delivering results on time

Benefits

Comp & perks

Flexible work arrangements, including work from anywhere for up to 8 weeks per year
Flexible vacation
Two company-wide Mental Health Days off
Headspace app access
Retirement savings
Competitive 401k plan with company match
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Pro-bono consulting projects and ESG initiatives
Health, dental, vision, disability, and life insurance programs
Paid holidays, including two company mental health days off
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance
Optional life and AD&D insurance
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Employee Assistance Program
Group Legal Identity Theft Protection benefit
529 Plan access
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan
Annual Bonus eligibility based on enterprise and individual performance