Customer Success Engineer

ThreatAware

. Own onboarding for new enterprise accounts by configuring ThreatAware Protect environments and connecting and validating integrations .

Posted 9/25/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud PlatformPython

About the role

Key responsibilities & impact

Own onboarding for new enterprise accounts by configuring ThreatAware Protect environments and connecting and validating integrations
Set up Vitals thresholds and tagging logic and orient stakeholders on the Dashboard, Device Explorer and Coverage Explorer
Identify coverage and integration gaps through estate and usage analysis
Run success-planning and strategy sessions connecting platform adoption to security and compliance outcomes
Conduct Coverage and Vitals assessments and build remediation and protection plans
Recommend integrations, tagging structures and platform architecture
Track Functional Vitals and control health over time
Deliver quarterly security posture reports
Monitor account health signals and catch churn risk early
Define mitigation plans and partner with Sales and CS leadership on renewal strategy
Build business cases and ROI narratives supporting expansion
Run checkpoint reviews and QBRs with stakeholders
Engage CISO, CIO and Head of IT stakeholders and translate platform data into risk, status and opportunity updates
Partner with Marketing on customer advocacy, case studies, references and adoption campaigns
Operate as a flexible technical specialist across Tier 1 and Tier 2 accounts, and Tier 3 by exception
Own technical success plans and adoption roadmaps
Track and report measurable impact to inform the long-term CSE function
Define playbooks, tooling and enablement materials for the Customer Success team
Progress toward formally leading and mentoring the Customer Success Engineering team

Requirements

What you’ll need

5+ years in a customer-facing technical role, such as Technical Consulting, Sales/Solutions Engineering, or Technical Account Management
Ideally experience within cybersecurity, IT asset management, or enterprise SaaS security tooling
Hands-on knowledge of endpoint security (EDR/AV), MDM, RMM, identity and access management, vulnerability management, and cloud platforms (AWS/Azure/GCP)
Scripting or automation ability using PowerShell, Python, or similar
Experience running security control or coverage-gap assessments and turning findings into actionable remediation plans
Experience with API-based, agentless architectures across a wide vendor ecosystem
Ability to translate technical findings into business outcomes and a credible adoption roadmap
Strong executive stakeholder engagement skills, including presenting to CISO or CIO stakeholders
Excellent written and verbal communication
Organisation and follow-through to manage a portfolio of enterprise accounts
Required resume, LinkedIn profile, and visa-sponsorship response as part of the application

Benefits

Comp & perks

Hybrid work arrangement with work from the central London office Monday, Wednesday and Friday each week