ThreatAware

Technical Customer Success

• Own onboarding for new enterprise accounts by configuring ThreatAware Protect environments and connecting and validating integrations
• Set up Vitals thresholds and tagging logic and orient stakeholders on the Dashboard, Device Explorer and Coverage Explorer
• Identify coverage and integration gaps through estate and usage analysis
• Run success-planning and strategy sessions connecting platform adoption to security and compliance outcomes
• Conduct Coverage and Vitals assessments and build remediation and protection plans
• Recommend integrations, tagging structures and platform architecture
• Track Functional Vitals and control health over time
• Deliver quarterly security posture reports
• Monitor account health signals and catch churn risk early
• Define mitigation plans and partner with Sales and CS leadership on renewal strategy
• Build business cases and ROI narratives supporting expansion
• Run checkpoint reviews and QBRs with stakeholders
• Engage CISO, CIO and Head of IT stakeholders and translate platform data into risk, status and opportunity updates
• Partner with Marketing on customer advocacy, case studies, references and adoption campaigns
• Operate as a flexible technical specialist across Tier 1 and Tier 2 accounts, and Tier 3 by exception
• Own technical success plans and adoption roadmaps
• Track and report measurable impact to inform the long-term CSE function
• Define playbooks, tooling and enablement materials for the Customer Success team
• Progress toward formally leading and mentoring the Customer Success Engineering team