Account Director – Global Strategic Accounts

Thrive Global

. Own the overall health, success, and growth of a global strategic enterprise partnership .

Posted 10/8/2026full-timeRemote • United StatesLead💰 $175,000 - $215,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing global strategic partnerships, focusing on client engagement, retention, and expansion strategies. Proven ability to lead teams, navigate complex stakeholder environments, and drive measurable outcomes across diverse regions.

Highest-signal resume keywords

Strategic Partnership ManagementClient Engagement StrategyTeam Leadership and DevelopmentAccount Retention and ExpansionStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementPerformance ManagementBusiness Review PlanningData AnalysisGrowth Strategy Development

Soft Skills

CommunicationNegotiationCoachingProblem-SolvingCollaboration

Industry Keywords

HRWellbeingBenefitsLearningCross-Functional Support

About the role

Key responsibilities & impact

Own the overall health, success, and growth of a global strategic enterprise partnership
Serve as a trusted strategic advisor to senior client stakeholders across HR, Wellbeing, Benefits, Learning, and regional leadership
Shape long-term partnership strategy around customer business priorities and workforce needs
Define account priorities and translate them into goals for the account team
Own customer engagement strategy to drive adoption, participation, and value across regions and employee populations
Lead success planning, quarterly business reviews, and annual business reviews
Act as the primary escalation point for complex account issues
Own retention, renewal readiness, and expansion strategy
Identify and close expansion opportunities across regions, business units, and solution areas
Lead account-level decisions on priorities, scope, and resource needs
Lead and develop account team leaders, including hiring, performance management, coaching, and prioritization
Establish responsibilities, goals, and decision-making authority for team leaders
Oversee major program milestones, global campaigns, success metrics, and performance commitments
Use engagement, utilization, and impact data to guide strategy and demonstrate value
Synthesize partnership insights to inform Product, Content, Coaching, and go-to-market strategy
Partner with the Executive Sponsor and cross-functional leaders on executive engagements and escalations

Requirements

What you’ll need

Direct accountability for renewals and expansion on a large, complex account, including retaining at-risk business and closing growth opportunities
Experience navigating multiple senior stakeholders, competing priorities, and difficult client conversations
Experience leading and developing managers who oversee their own teams, with accountability for performance and delivery
Oversight of an ongoing service or program across regions, with accountability for quality, engagement, and measurable outcomes
Experience handling requests beyond agreed scope, setting realistic commitments, and securing cross-functional support

Benefits

Comp & perks

Mission-driven impact
Career growth and development opportunities
Supportive human-centric culture
Wellness perks and benefits
Medical, dental, and vision coverage
401(k) program with company match
Generous paid-time-off programs
Thrive Time: additional paid time off after major projects or intense periods of work
Performance bonus
Equity