Customer Success Associate

Thrive Global

. Oversee webinar scheduling and liaise between Customer Success Managers and Facilitators .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong project management and analytical skills to oversee webinar scheduling and support virtual events, while enhancing processes and workflows for improved efficiency. Proficient in utilizing tools like Salesforce and G-Suite to analyze customer data and facilitate exceptional client experiences.

Highest-signal resume keywords

Project ManagementSalesforce ExperienceAnalytical SkillsCustomer Success FocusProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Webinar SchedulingData AnalysisEvent CoordinationPlatform CustomizationLogistics Management

Soft Skills

Strong CommunicationProblem-Solving MindsetOrganizational ExcellenceTrust BuildingCompassionate Feedback

Tools & Technologies

G-SuiteSalesforceMonday.comMicrosoft PowerPointMicrosoft ExcelCodaLooker

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Customer SuccessVirtual EventsCultural ActivationTechnology OfferingsContinuous Process Improvement

About the role

Key responsibilities & impact

Oversee webinar scheduling and liaise between Customer Success Managers and Facilitators
Support virtual events through scheduling, preparation, technical checks, facilitator introductions, live chat management, and launching polls or surveys
Support live events through scheduling, preparation, logistics, and attendance as a Thrive representative
Analyze customer webinar registration and attendance data
Highlight product adoption through Thrive App statistics
Capture quotable “Thrive Champions” content during live customer webinars
Partner with Design, Content, and Localization teams to submit briefs, manage turnaround, and review assets
Build and launch platform customizations, including Challenges, Banners, and Messages
Identify opportunities to improve processes end-to-end
Support Customer Success Managers and customers across Cultural Activation and Technology offerings
Enhance processes, workflows, and automations to improve internal efficiency

Requirements

What you’ll need

Bachelor’s degree from an accredited college or university required
Strong communication, analytical, problem-solving, and project management skills
Experience using Salesforce, G-Suite, AI tools, monday.com, and Microsoft products (PowerPoint, Excel)
Working knowledge of Coda and Looker is a plus
Experience coordinating multiple events and schedules with precision and in a timely manner
Comfortable communicating with executives internally and externally
Track record of building trust among peers to deliver exceptional client-facing experiences
Ability to prioritize, manage time, and anticipate needs
History of organizational excellence and continuous process improvement
Comfortable receiving and providing compassionately direct feedback
Passion for customer success
Problem-solving mindset and entrepreneurial spirit
Experience managing multiple calendars across various time zones
Comfortable learning new technologies and working across different web platforms

Benefits

Comp & perks

Mission-driven impact
Career growth and development opportunities
Supportive human-centric culture
Wellness perks and benefits
Medical, dental, and vision coverage
401(k) program with company match
Generous paid time-off programs
Thrive Time: additional paid time off after major projects or intense periods of work
Performance bonus
Equity