Operations Manager – Global Strategic Accounts

Thrive Global

. Oversee day-to-day delivery of a major global enterprise account .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $130,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program and service delivery operations, with a strong focus on managing and developing distributed teams across multiple regions. Proficient in building delivery processes, quality measures, and utilizing service data to enhance client programs and participant experiences.

Highest-signal resume keywords

Program Delivery OperationsPeople ManagementTeam CoordinationProcess ImprovementClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementService DeliveryData AnalysisQuality AssuranceOperational Planning

Soft Skills

LeadershipCommunicationProblem-SolvingCollaborationTeam Development

Tools & Technologies

ThriveClient SystemsTracking ToolsOnboarding Materials

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Global Enterprise AccountCoachingWellbeing ProgramsStakeholder ManagementEvent Coordination

About the role

Key responsibilities & impact

Oversee day-to-day delivery of a major global enterprise account
Hire, onboard, manage, and develop the global Wellbeing Coordinator team
Lead contract coaches day to day and align their work with account strategy
Assign and schedule coaches across coaching, live sessions, and fitness classes
Run team meetings and 1:1s with coordinators and coaches
Manage workloads and coverage across regions and time zones
Develop coordinator areas of specialty while maintaining core coverage
Own delivery standards for events, outreach, and results across regions
Oversee campaigns, webinars, events, employee communications, coaching, and community activities
Convert program roadmaps into regional delivery plans, priorities, and operational goals
Build templates, checklists, and playbooks for scheduled activities
Identify delivery issues and coordinate rapid responses for clients and participants
Track team availability, coaching utilization, and delivery commitments
Record delivered work against contracted commitments and provide operational data for client reviews
Monitor regional performance of workshops, movement classes, webinars, and tabling
Make regional programming-mix decisions within the roadmap
Maintain operational playbooks, trackers, procedures, onboarding materials, and escalation paths
Coordinate access to Thrive and client systems with IT and Security
Manage day-to-day relationships and budgets for coaching vendors and contractors
Ensure contractor assignments remain within agreed scopes
Monitor service quality, participant feedback, and team performance
Improve workflows and team practices to strengthen delivery reliability and participant experience
Partner with Program Management, Account Leadership, Coaching Operations, People, Legal, IT, and Security

Requirements

What you’ll need

Bachelor’s degree from an accredited college or university required
5+ years of experience in program or service delivery operations
3+ years of direct people management experience
Based in Europe, or able to consistently work hours overlapping with EMEA and APAC teams
Experience leading and developing a distributed team across regions or time zones
Experience overseeing ongoing client programs with multiple activities, stakeholders, and delivery commitments
Experience coordinating contractors or specialized service providers
Experience planning coverage and capacity across a team
Ability to build clear delivery processes, quality measures, and escalation paths
Experience using service data and participant feedback to improve delivery
Experience resolving issues with client and internal stakeholders

Benefits

Comp & perks

Mission-driven impact
Career growth and development opportunities
Supportive human-centric culture
Wellness perks and benefits
Medical, dental, and vision coverage
401(k) program with company match
Generous paid time-off programs
Thrive Time: additional paid time off after major projects or intense periods of work
Performance bonus
Equity