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Member Service Specialist
Thrive Market. Provide customer support via chat, phone, text, and email channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support across multiple channels, including chat, phone, text, and email, while effectively utilizing CRM tools to enhance customer engagement and retention. Strong communication skills and a passion for health and wellness are essential for educating members on Thrive Market's offerings.
Highest-signal resume keywords
Customer SupportCRM ToolsGoogle Apps ProficiencyWritten And Verbal CommunicationHealth And Wellness Passion
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementGoogle AppsOrder ManagementWebsite TroubleshootingAccount Management
Soft Skills
Communication SkillsTeam CollaborationProblem Solving
Tools & Technologies
CRM PlatformSlackLaptopHeadset
Industry Keywords
Customer SupportHealth And WellnessMembership BenefitsCross-Sell Opportunities
About the role
Key responsibilities & impact- Provide customer support via chat, phone, text, and email channels
- Address member questions and concerns, including shipping inquiries, damaged orders, website/app troubleshooting, account updates, and cancellation requests
- Educate shoppers on Thrive Market membership benefits to encourage retention
- Become a subject matter expert on products and supported dietary values to identify cross-sell opportunities and improve average order value
- Collect and record customer insights through the CRM platform
- Read Slack communications and attend team meetings and training sessions
- Engage in 1:1 conversations with the team lead to review performance, discuss best practices, and receive guidance
- Work at a desk with a laptop, keyboard, mouse, monitor, and headset
- Adhere to designated break and lunch times
Requirements
What you’ll need- Passion for health and wellness and belief in Thrive Market's mission
- Excellent written and verbal communication skills
- Ability to assist members across all channels for an 8-hour workday
- Proficiency in Google Apps (Calendar, Mail, etc.)
- Experience using Customer Relationship Management (CRM) tools
- Employment with Thrive Market requires employees to be based in the United States throughout employment
- Call center experience is helpful, but not required
Benefits
Comp & perks- Comprehensive health benefits (medical, dental, vision, life and disability)
- Competitive salary (DOE) + equity
- 401k plan
- 9 Observed Holidays
- Flexible Paid Time Off
- Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
- Ability to work in our beautiful office in Playa Vista
- Free Thrive Market membership with exclusive employee discount
- Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform