Thrive Market

General

• Provide customer support via chat, phone, text, and email channels
• Address member questions and concerns, including shipping inquiries, damaged orders, website/app troubleshooting, account updates, and cancellation requests
• Educate shoppers on Thrive Market membership benefits to encourage retention
• Become a subject matter expert on products and supported dietary values to identify cross-sell opportunities and improve average order value
• Collect and record customer insights through the CRM platform
• Read Slack communications and attend team meetings and training sessions
• Engage in 1:1 conversations with the team lead to review performance, discuss best practices, and receive guidance
• Work at a desk with a laptop, keyboard, mouse, monitor, and headset
• Adhere to designated break and lunch times

Member Service Specialist

Financial Planning and Analysis

• Support the operations organization, including fulfillment, supply chain, and logistics
• Own financial reporting and analysis for operational cost structures
• Support forecasting, planning, and strategic decision-making
• Prepare monthly, quarterly, and annual financial reporting and variance analyses for operations and senior leadership
• Build and maintain financial models for forecasting fulfillment, labor, freight, and warehousing costs
• Analyze throughput, cost per unit, labor efficiency, inventory turns, and days of supply KPIs
• Partner with Operations and Supply Chain teams to analyze cost drivers and process performance at aggregate and facility/SKU levels
• Model the financial impact of process changes and capex/opex tradeoffs
• Lead ongoing tracking of initiative performance
• Contribute to strategic projects focused on cost optimization and operational efficiency
• Participate in annual planning, monthly business reviews, and cross-functional initiatives

Senior Financial Analyst – Operations

Performance Marketing

• Own paid social acquisition strategy and performance, with Meta as the primary channel
• Set channel-level strategy, testing priorities, and optimization approach to drive efficient, scalable growth
• Manage and scale multi-million-dollar paid social budgets while ensuring performance against core acquisition KPIs
• Lead ongoing experimentation across audiences, creative, formats, and bidding strategies
• Establish and maintain structured creative testing frameworks that translate into repeatable performance gains
• Analyze performance and creative data to identify drivers, risks, and growth opportunities
• Synthesize insights into recommendations and actions across media buying and creative development
• Partner with analytics, creative, and tech teams to improve measurement, efficiency, and execution
• Monitor platform changes, industry trends, and competitive dynamics, applying relevant insights to strategy
• Communicate performance, learnings, and next steps to cross-functional stakeholders
• Report to the Senior Manager of Member Growth
• Travel to Thrive Market HQ in Los Angeles, California, twice a year for all-company summits

Member Service Specialist

Senior Financial Analyst – Operations

Senior Growth Marketing Manager – Paid Social