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Community and Brand Manager
ThriveCart. Actively manage and engage with the ThriveCart community daily .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional written communication skills and a strong understanding of brand strategy, positioning, and storytelling. Proven ability to manage and grow online communities while balancing creativity with commercial impact.
Highest-signal resume keywords
Community ManagementBrand StrategyWritten CommunicationAI Tools ExperienceEvent Moderation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Brand PositioningContent CreationCommunity EngagementCampaign ManagementWebinar PlanningFeedback AnalysisBrand GovernanceSocial Media ManagementEmail CommunicationOnline Community Leadership
Soft Skills
Attention to DetailOrganizational SkillsProactivityCalm Under PressureCreativity
Tools & Technologies
ChatGPTClaudeGeminiCommunity PlatformsWebinar Software
Certifications & Qualifications
Bachelor’s Degree in MarketingBachelor’s Degree in CommunicationsBachelor’s Degree in BrandingBachelor’s Degree in Business
Industry Keywords
Brand VoiceCustomer EngagementOnline CommunityProduct LaunchAffiliate Communications
About the role
Key responsibilities & impact- Actively manage and engage with the ThriveCart community daily
- Foster a welcoming, helpful, and professional environment aligned with brand values
- Share product updates, roadmap highlights, timelines, and key dates
- Translate internal information into clear, customer-friendly posts
- Serve as ThriveCart’s voice within the community
- Plan, host, and moderate webinars, tech-ins, and community sessions
- Coordinate agendas, speakers, and follow-ups
- Engage attendees during live sessions and drive post-event discussion
- Support affiliate communications and act as liaison when needed
- Gather community feedback, questions, and sentiment
- Surface recurring themes, concerns, and opportunities to internal teams
- Own day-to-day brand governance for community-facing content
- Apply brand guidelines across forums, social channels, and member communications
- Review community-generated campaigns, partner spotlights, and user-submitted content
- Support product launches and campaigns with aligned community announcements and engagement content
- Monitor sentiment and feedback to inform brand voice improvements
- Collaborate with product, support, marketing, content, design, and leadership teams
- Coordinate announcements, launches, and updates for alignment and accuracy
- Balance creativity with commercial and customer goals
Requirements
What you’ll need- Exceptional written communication skills with ability to simplify complex information
- Strong understanding of brand strategy, positioning, and storytelling
- Strong sense of brand voice, tone, and audience awareness
- Proven experience maintaining and scaling a brand across multiple channels
- Experience managing and growing online communities
- High attention to detail and strong eye for consistency and quality
- Highly organized, proactive, and comfortable owning communication independently
- Ability to remain calm, thoughtful, and confident under pressure
- Ability to balance creativity with commercial impact
- Demonstrated experience using AI tools such as ChatGPT, Claude, or Gemini for drafting, research, analysis, and workflow automation
- Hands-on experience designing and deploying AI agents to automate repeatable tasks
- Bachelor’s degree in Marketing, Communications, Branding, Business, or related field, or equivalent practical experience
- 3–5+ years of experience in brand, community, marketing, or communications roles
- Hands-on experience managing brand standards across web, product, campaigns, social, email, and community platforms
- Proven experience communicating updates, timelines, or announcements to a customer audience
- Experience moderating or leading an online community
Benefits
Comp & perks- Collaboration, innovation, and continuous growth environment
- Regular knowledge-sharing sessions
- Active participation in shaping the platform
- Commitment to excellence and continuous improvement
- User-focused problem solving
- Team collaboration
- Growth mindset and learning opportunities