HR Operations Effectiveness Analyst

Thrivent

. Implement and support processes and solutions used by the HR Operations team .

Posted 10/28/2026full-timeRemote • Minnesota • United StatesMid-LevelSenior💰 $70,434 - $95,294 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR Operations, project management, and data-driven decision-making while enhancing employee experience through effective process improvement and collaboration. Proficient in managing HR processes, metrics, and tools to ensure operational excellence and compliance.

Highest-signal resume keywords

HR Operations ExperienceProject Management SkillsData-Driven Decision-MakingContinuous Improvement / Lean Six SigmaMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR ProcessesProject ManagementData Visualization TechniquesQuality Assurance EvaluationsProcess ImprovementCase ManagementHR Information SystemsPerformance MetricsRoot Cause AnalysisDocumentation Compliance

Soft Skills

Collaboration SkillsAdaptabilityAttention to DetailEffective CommunicationClient Service Orientation

Tools & Technologies

Microsoft OfficeWorkdayCase Management Tools

Industry Keywords

Human ResourcesFinancial ServicesEmployee ExperienceStrategy ExecutionBusiness Acumen

About the role

Key responsibilities & impact

Implement and support processes and solutions used by the HR Operations team
Meet HR division and Center of Excellence requirements while supporting the Product Operating Model
Augment the HR Operations team through call and case management and process delivery
Deliver key initiatives and develop and manage work plans and roadmaps
Articulate opportunities, plan and onboard new processes, determine required resources, provide progress updates, and track metrics
Create dashboards to provide decision-making insights and measure performance
Manage content and knowledge tools and resources, ensuring information is accurate, accessible, and up to date
Lead continuous improvement initiatives, including root cause analysis and process improvement
Identify, implement, and monitor HR Operations controls
Establish performance metrics, partner to create dashboards, and communicate performance outcomes
Complete quality assurance evaluations of HR Service Center Representatives
Enhance processes for completing operational business tasks
Partner with cross-functional entities to improve the employee experience through process and technology
Deliver value and provide excellent client service
Model Thrivent’s leadership competencies: Model the Way, Rally the Team, and Deliver Outcomes

Requirements

What you’ll need

Bachelor’s degree in human resources, business, psychology, communications, or related field; or equivalent work experience
3+ years of experience in Human Resources, HR Operations, or related area
Strong strategy execution/implementation, organization, and project management skills
Ability to adapt to change and reprioritize plans
Strong business acumen and execution skills
Data-driven decision-making and strong personal and professional judgment
Strong collaboration skills with the ability to partner with others at all organizational levels
Experience in a contact center environment with a solid understanding of HR processes and practices
Ability to quickly learn, manage, and improve complex business processes
Strong organization and attention to detail, with focus on accuracy, documentation, and compliance
Ability to manage competing priorities and shifting demands
Ability to maintain structure and accountability while adapting to change
Ability to communicate effectively and work independently
Proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook
Ability to manage sensitive information with discretion and uphold confidentiality
Ability to travel occasionally for key meetings or initiatives
Workday experience preferred
Case Management tool experience preferred
Familiarity with financial services preferred
Knowledge of key messages, insights, and data visualization techniques preferred
Ability to articulate and represent complex strategy in a simple, understandable manner preferred
Experience with foundational HR data, HR concepts/practices, HR information systems, and applications preferred
Strong interest in growing and developing in the HR field preferred
Strong research and analytical skills are a plus
Continuous Improvement / Lean Six Sigma experience preferred

Benefits

Comp & perks

Various bonuses, including annual or long-term incentives
Medical, dental, and vision insurance
Health savings account
Flexible spending account
401(k)
Pension
Life and accidental death and dismemberment insurance
Disability insurance
Supplemental protection insurance
20 days of Paid Time Off each year
Sick and Safe Time
10 paid company holidays
Volunteer Time Off
Paid parental leave
Employee Assistance Program (EAP)
Well-being benefits
Reasonable accommodation for individuals with disabilities