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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow administration, including platform upgrades, patching, and instance management, while effectively managing user roles and access control. Proficient in troubleshooting and integrating third-party systems, with strong communication skills to liaise with technical and non-technical stakeholders.
Highest-signal resume keywords
ServiceNow AdministrationJavaScriptFlow DesignerITSM ProcessesServiceNow Certified System Administrator
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow AdministrationJavaScriptFlow DesignerIntegrationHubIncident ManagementProblem ManagementChange ManagementUser AdministrationREST APIsCSDM
Soft Skills
TroubleshootingProblem-SolvingCritical ThinkingClear Communication
Tools & Technologies
MID ServersEvent ManagementPerformance AnalyticsKnowledge BaseConfluence
Certifications & Qualifications
ServiceNow Certified System AdministratorServiceNow Certified Application Developer
Industry Keywords
Financial ServicesRegulated IndustryAgile EnvironmentIRMSecOps
Tech Stack
Tools & technologiesITSMJavaScriptServiceNow
About the role
Key responsibilities & impact- Perform daily health checks and monitor alerts across production and non-production instances
- Own platform upgrades, patching, and release management
- Manage instance clones and sub-production environments
- Install, maintain, and troubleshoot MID Servers
- Activate plugins and manage platform configuration
- Perform data imports and exports and resolve foundation and configuration data issues
- Manage users, groups, and roles, including bulk updates and role delegation
- Maintain access control lists and platform security standards
- Triage the ServiceNow team queue and resolve or route incidents and requests
- Create and manage change tickets in line with change management standards
- Manage vendor cases through the ServiceNow Support portal
- Participate in an on-call rotation, including off-hours support for patching, upgrades, clones, and major incidents
- Provide first-level triage and troubleshooting for Event Management and integrated monitoring tools
- Escalate to Level 2 and 3 resources and assist with onboarding non-integrated sources
- Build and maintain workflows using Flow Designer, IntegrationHub, and JavaScript
- Support and troubleshoot integrations with third-party systems
- Maintain catalog items, notifications, SLAs, and escalation matrices
- Research and recommend automation for routine administration tasks
- Build and maintain dashboards and reports, including Performance Analytics
- Support CMDB data quality and CSDM alignment
- Document procedures in the Knowledge Base and Confluence
- Provide status updates in operational team meetings
- Support ITSM, ITOM, SAM, CMDB/CSDM, and Workflow Data Fabric within a product operating model
- Own upgrades and releases, keep instances stable and secure, and partner with engineers and stakeholders to deliver reliable service
Requirements
What you’ll need- 3 to 5 years of hands-on ServiceNow administration experience, ideally in a large organization
- Working knowledge of JavaScript, Flow Designer, and IntegrationHub
- Experience with upgrades, patching, clones, and instance management
- Experience with core ITSM processes: Incident, Problem, Change, Knowledge, and Service Catalog
- Understanding of ACLs, roles, and user and group administration
- Experience working in an agile environment
- Strong troubleshooting, problem-solving, and critical-thinking skills
- Clear communication, including explaining technical topics to non-technical partners
- ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) a plus
- Experience with REST APIs, CSDM, or Now Assist
- Exposure to IRM, SecOps (including USEM), Privacy Management, or TPRM
- Experience in financial services or another regulated industry
Benefits
Comp & perks- Various bonuses, including annual or long-term incentives
- Medical, dental, and vision insurance
- Health savings account
- Flexible spending account
- 401k
- Pension
- Life and accidental death and dismemberment insurance
- Disability insurance
- Supplemental protection insurance
- 20 days of Paid Time Off each year
- Sick and Safe Time
- 10 paid company holidays
- Volunteer Time Off
- Paid parental leave
- EAP
- Well-being benefits
- Fully remote role
- Collaborative team that supports each other and shares knowledge
- Exposure to a broad range of ServiceNow modules and capabilities