Client Enrollment Specialist

Thriveworks

. Convert inbound inquiries into scheduled appointments through consultative sales techniques .

Posted 9/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong sales acumen with a focus on consultative techniques, effectively guiding clients through decision-making while maintaining a compassionate approach. Proficient in utilizing CRM platforms and Google Workspace to enhance client interactions and achieve sales metrics.

Highest-signal resume keywords

Sales ExperienceHigh-Volume Sales EnvironmentCustomer Service SkillsCRM Platforms (Salesforce)Mental Health or Healthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consultative Sales TechniquesOvercoming ObjectionsClosing SalesAttention to DetailMultitasking

Soft Skills

EmpathyActive ListeningRelationship-BuildingProblem-SolvingCommunication Skills

Tools & Technologies

Google WorkspaceCRM PlatformsSalesforce

Industry Keywords

Mental Health ServicesHealthcareDigital HealthCall Center ExperienceHIPAA Compliance

About the role

Key responsibilities & impact

Convert inbound inquiries into scheduled appointments through consultative sales techniques
Build trust quickly by understanding each prospective client's unique needs, concerns, and goals
Guide prospective clients through the decision-making process using empathy, active listening, and solution-oriented conversations
Communicate the value of Thriveworks' mental health services
Ask for commitment and confidently close enrollment opportunities
Use proven sales techniques to overcome objections while maintaining a compassionate, client-first approach
Recommend alternative providers, appointment options, or services when the client's preferred choice is unavailable
Maximize conversion opportunities while ensuring each client receives an exceptional experience
Consistently achieve or exceed sales and quality metrics, including conversion rate, intakes, appointment show rate, revenue contribution, QA, scheduled adherence, and productivity

Requirements

What you’ll need

Sales experience is required
Demonstrated success in a high-volume sales environment, preferably inside sales, phone sales, healthcare, digital health, or a similar industry
Proven ability to influence, persuade, overcome objections, and close sales
Strong customer service and call center experience required
Experience in mental health or healthcare preferred
Strong verbal and written communication skills
Exceptional listening, relationship-building, and problem-solving skills
Ability to communicate professionally and empathetically with a diverse range of clients
Strong attention to detail and organizational skills
Ability to multitask and navigate multiple systems while actively engaging with clients
High proficiency with Google Workspace, including Docs, Sheets, and Gmail
Experience with CRM platforms, particularly Salesforce, preferred
Ability to work independently while also contributing effectively to a team environment
Ability to adapt to a fast-paced, evolving organization and changing business needs
Must have a designated, quiet workspace that allows for client confidentiality and compliance with HIPAA requirements
Reliable high-speed internet connection and ability to meet the technology requirements of a remote call center environment
Applicants must be legally authorized to work in the United States at the time of hire
Position is not eligible for employment visa sponsorship, either now or in the future

Benefits

Comp & perks

$0–$20,000+ in annual commission based on individual performance and achievement of established goals
401(k) with employer match
Medical, Dental, Vision, Life Insurance
Paid time off and holidays
Employee Assistance Program (EAP)
Professional growth and advancement opportunities