Operational Excellence Specialist

Thriveworks

. Support process improvement initiatives across multiple departments by gathering requirements, mapping workflows, documenting processes, and identifying improvement opportunities .

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process improvement, project management, and operations within healthcare or related fields, with a strong focus on data analysis and stakeholder collaboration. Proficient in developing documentation and training materials to support change management and continuous improvement initiatives.

Highest-signal resume keywords

Process ImprovementProject ManagementData AnalysisHealthcare AdministrationLean Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingRoot Cause AnalysisPerformance Metrics TrackingValue Stream MappingSOP DocumentationGap AssessmentChange ManagementCross-Functional CollaborationData VisualizationStakeholder Management

Soft Skills

Organizational SkillsAttention to DetailWritten CommunicationVerbal CommunicationProblem-Solving Mindset

Tools & Technologies

Google WorkspaceMicrosoft OfficeExcelPowerPointTableauPowerBILooker

Industry Keywords

HealthcareBehavioral HealthOperationsPublic HealthIndustrial Engineering

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Support process improvement initiatives across multiple departments by gathering requirements, mapping workflows, documenting processes, and identifying improvement opportunities
Assist with project planning and coordination, including timelines, stakeholder management, meeting notes, and action-item tracking
Participate in root cause analysis, gap assessments, and solution brainstorming sessions
Maintain a centralized repository of process documentation, SOPs, and workflows
Contribute to change management efforts by preparing communications, training materials, and documentation
Track performance metrics and monitor the impact of implemented improvements
Build cross-functional working relationships and collaborate with teams to understand current-state challenges
Promote a culture of continuous improvement through curiosity, problem-solving, and structured thinking

Requirements

What you’ll need

3-5 years of relevant experience in operations, project management, healthcare administration, or process improvement
Bachelor’s degree in Business, Healthcare Administration, Operations, Public Health, Industrial Engineering, or a related field, or equivalent work experience
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Proficiency with Google Workspace or Microsoft Office, especially Slides/PowerPoint and Sheets/Excel
Ability to learn quickly, manage multiple tasks, and adapt in a fast-paced environment
A proactive, problem-solving mindset with enthusiasm for operational excellence
Exposure to healthcare or behavioral health environments
Familiarity with Lean or process improvement concepts, such as value stream mapping and root cause analysis
Experience with data or BI tools, including Excel, Sheets, Tableau, PowerBI, or Looker
Experience working on cross-functional projects
Must be legally authorized to work in the United States at the time of hire
Position is not eligible for employment visa sponsorship, now or in the future

Benefits

Comp & perks

Remote forever (if you choose)
Casual, progressive, and diverse organization
Team environment
Challenging, welcoming, and rewarding place to work
Growth opportunities as the company grows