General Manager

Throne Labs

. Lead the LA field and operations team, including the Operations Manager and Technical Operations Manager .

Posted 11/3/2026full-timeLos Angeles • California • United StatesSeniorLead💰 $150,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading operations teams, managing P&L, and driving performance metrics in field services. Proven ability to develop frontline teams and ensure compliance with safety and operational standards.

Highest-signal resume keywords

P&L ManagementField Operations LeadershipData Analysis for Decision MakingTeam Development and RecruitmentCompliance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementKPI ManagementMaintenance and ServicingWorkforce SchedulingExcel Modeling

Soft Skills

Clear CommunicationReliable Follow-Up

Tools & Technologies

Fleet Management SystemsTicketing Systems

Industry Keywords

Public-Facing Field AssetsTransitFleetCar ShareMicro-MobilityMunicipal Services

About the role

Key responsibilities & impact

Lead the LA field and operations team, including the Operations Manager and Technical Operations Manager
Own the LA P&L, including revenue, costs, and margin
Manage KPIs including cleanliness and odor scores, uptime, response times, labor costs, and customer satisfaction
Build the long-term plan for growth, maintenance, and asset replacement
Partner with product and engineering to improve units and internal tools
Lead daily field operations including cleaning, restocking, pumping, and technical maintenance
Drive clean and odor score recovery
Adapt company playbooks into LA SOPs
Recruit, develop, and retain a large frontline team
Hire a Technical Operations Manager and build a performance review program
Own incident escalation for outages, vandalism, and safety events, including after hours
Ensure compliance with contract, safety, and fleet requirements
Lead the LA Metro relationship, escalations, and key conversations
Report performance to the customer through data and regular check-ins
Represent the company with local agencies and community partners, including occasional permitting and site placement
Raise risks and opportunities to internal stakeholders early

Requirements

What you’ll need

7+ years in operations or field services
5+ years leading frontline teams of 75 to 250
Experience running maintenance and servicing of public-facing field assets in transit, fleet, car share, micro-mobility, facilities, or municipal services
Experience managing frontline, hourly teams of 75 to 250, including dispersed teams
Ability to analyze data and identify appropriate views and data for decisions
Experience owning a P&L and making cost and quality tradeoffs under pressure
Clear communication and reliable follow-up
Experience with workforce scheduling, fleet, maintenance, or ticketing systems is a plus
Excel modeling is a plus
Experience working with product teams on internal tools is a plus
Bachelor's degree or equivalent experience preferred
Must be willing to travel one or two trips to other markets during onboarding, then mostly within the LA metro area
Employment may be contingent upon an acceptable job-related drug test, motor vehicle report, and/or background check, as applicable and permissible by law

Benefits

Comp & perks

Comprehensive benefits package, including equity
Medical, dental, and vision insurance, with medical options that are 100% employer-paid
Equity for all US-based positions
Daily access to earned wages
401(k) plan
Paid time off that grows with tenure
Paid sick time
Paid parental leave
Life insurance
AD&D coverage
Short- and long-term disability insurance
Employee Assistance Program (EAP)