Throne Labs

Account Manager

• Own a portfolio of enterprise and mid-tier accounts
• Drive end-to-end renewals, identify risk early, run renewal plans, and close on time
• Grow accounts through expansion by uncovering opportunities and helping customers build internal alignment and identify funding pathways
• Increase customer satisfaction and referrals through clear communication and rapid issue resolution
• Lead onboarding, pilot launches, and post-launch workflows
• Conduct quarterly business reviews, performance reporting, and insights updates
• Maintain accurate HubSpot account records, renewal dates, stakeholder notes, and customer communications
• Support new market launches with Sales and Operations
• Contribute to account health tracking, renewal and expansion forecasting, and account management playbooks
• Improve customer communication and cross-functional workflows
• Partner closely with Sales, Product, and Technicians
• Report to the VP of Revenue
• Travel domestically up to 25%

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