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Thuma

Director of Home Delivery

Thuma

. Own the strategy, performance, and cost of Thuma's outbound logistics network across Parcel, Freight, and White Glove delivery .

Posted 10/9/2026full-timeSan Francisco • California • United StatesLead💰 $150,000 - $185,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in outbound logistics management, including strategy development, cost optimization, and performance accountability. Proficient in leveraging analytical skills and advanced tools to enhance delivery quality and operational efficiency.

Highest-signal resume keywords
Outbound Logistics ManagementCarrier NegotiationPeople LeadershipAnalytical SkillsAdvanced Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Outbound LogisticsTransportation ManagementFinal-Mile DeliveryCost ManagementDelivery Quality MetricsData AnalysisModel BuildingBudget OwnershipSurcharge StructuresDimensional Pricing
Soft Skills
Strong CommunicationExecutive Presentation SkillsCoaching and DevelopmentInfluencing Senior LeadershipContinuous Improvement Mindset
Tools & Technologies
TMSAI ToolsAutomation ToolsBI ToolsReporting Tools
Industry Keywords
Big-and-Bulky DeliveryParcel FreightLTL FreightMiddle-Mile FreightDirect-to-Consumer Logistics

About the role

Key responsibilities & impact
  • Own the strategy, performance, and cost of Thuma's outbound logistics network across Parcel, Freight, and White Glove delivery
  • Manage executive-level relationships with outbound carrier partners and lead Quarterly Business Reviews
  • Hold carrier partners accountable to performance standards
  • Champion the customer delivery experience across all touchpoints
  • Set delivery SOPs and resolve root causes of delivery issues with Customer Experience
  • Lead carrier negotiations, RFPs, and contract renewals
  • Own outbound cost targets and reduce shipping costs while maintaining or improving delivery quality
  • Own outbound KPIs, including delivery quality, damage rates, transit time, cost per order, SLA performance, and delivery satisfaction
  • Design and expand the delivery network by evaluating, onboarding, and scaling carriers and capabilities
  • Drive middle-mile optimization through lane consolidation, multi-stop routing, and carrier mix optimization
  • Lead transit damage reduction with Packaging, Product, and carriers
  • Leverage TMS, AI, and automation tools to optimize rating, routing, reporting, and workflows
  • Own outbound quality and spend reporting with executive-ready commentary
  • Build, coach, and develop a high-performing outbound logistics team
  • Foster ownership, cost discipline, analytical rigor, and continuous improvement
  • Partner with Distribution and Delivery leadership, Fulfillment Operations, Customer Experience, Finance, Retail, and Executive Leadership

Requirements

What you’ll need
  • 10+ years of outbound logistics, transportation, or supply chain experience, with significant experience in big-and-bulky home furnishings delivery required
  • Direct experience building or managing a white glove, final-mile delivery network across multiple markets and providers
  • 4+ years of people leadership experience, including coaching and developing managers
  • Proven negotiation experience, including carrier RFPs, rate negotiations, and contract renewals that reduced cost while improving service
  • Experience owning annual transportation budgets with accountability for cost and quality outcomes
  • Deep knowledge of parcel, LTL and middle-mile freight, and final-mile delivery economics, including surcharge structures, dimensional pricing, and accessorial management
  • Exceptional analytical skills
  • Advanced Excel proficiency and fluency in reporting and BI tools
  • Ability to build models and translate data into decisions
  • Experience with AI and automation tools applied to logistics workflows is a strong plus
  • Strong communication and executive presentation skills
  • Experience influencing senior leadership and cross-functional partners
  • Direct-to-consumer, premium, or design-led brand experience preferred
  • Willingness to travel to carrier facilities, distribution centers, and delivery markets at least every other month or as needed

Benefits

Comp & perks
  • 401(k) program with company matching up to 6% of contributions
  • Comprehensive medical, dental, and vision coverage with generous employer contributions
  • 100% paid parental leave
  • Company-sponsored One Medical and WellHub memberships
  • Employee stock option plan
  • Flexible hours
  • Flexible PTO
  • Hybrid work approach
  • 13 company holidays each year
  • 40% off almost all Thuma products
  • $100 per month cell phone stipend
  • Up to $150 per month commute reimbursement
  • Complimentary product credit upon joining, valued at up to $3,000