Senior Retail Operations Manager – Training & Education

Thuma

. Establish and continuously improve a centralized learning platform, training processes, and reusable resources .

Posted 10/5/2026full-timeSan Francisco • California • United StatesSenior💰 $135,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing training programs for retail operations, with a strong focus on leadership effectiveness, guest engagement, and product education. Proficient in project management and collaboration with diverse stakeholders to enhance the customer experience and operational efficiency.

Highest-signal resume keywords

Retail Operations ExperienceLearning Program DevelopmentStrong Product KnowledgeExcellent Project Management SkillsTraining Facilitation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail TrainingLeadership DevelopmentOnboarding ProgramsEducation Resource CreationInterior Design Knowledge

Soft Skills

Excellent Communication SkillsCollaborative ApproachAbility to PrioritizeFacilitation Skills

Tools & Technologies

Shopify POSNetSuiteRetail Systems

Industry Keywords

Guest EngagementVisual MerchandisingTrade TrainingOperational ChangesSOPs

About the role

Key responsibilities & impact

Establish and continuously improve a centralized learning platform, training processes, and reusable resources
Partner with store leaders to identify skill gaps, coach guest engagement and clienteling practices, and measure training impact
Develop Store Managers through coaching and programs focused on leadership effectiveness, team management, performance, client experience, and commercial execution
Develop onboarding, ongoing learning, and product launch training programs with facilitator guides, job aids, and knowledge checks
Support retail onboarding and early employee integration
Own retail product education and launch readiness, translating product details, materials, care, pricing, and availability into clear guidance
Coordinate with Product, Merchandising, Marketing, and Retail Operations on launches, communications, displays, and customer-facing information
Gather product questions and feedback from stores and trade partners and share actionable insights
Develop interior design resources covering space planning, styling, product combinations, materials, and design choices
Partner with design and visual merchandising teams on in-store storytelling, displays, and guest experiences
Create and maintain education and reference materials for trade professionals and retail teams
Deliver trade trainings, answer recurring questions, and improve trade resources
Support new store openings, product launches, visual merchandising, and operational changes with communications and readiness materials
Partner with Retail Operations on SOPs, guest engagement standards, systems adoption, reporting, and other priorities

Requirements

What you’ll need

Proven experience in retail operations, retail training, store leadership, or a related role
Experience building learning programs, systems, and processes for distributed teams
Strong product knowledge and interest in interior design
Ability to make design concepts approachable for retail teams and customers
Experience creating education or support resources for professional, trade, or business customers is a plus
Excellent written and verbal communication skills
Ability to facilitate training and work with diverse stakeholders
Excellent project management skills
Ability to prioritize, manage multiple workstreams, and meet deadlines
Comfort using retail systems and learning new tools
Experience with Shopify POS, NetSuite, or related platforms is helpful
Proactive, collaborative approach to improving guest experience and store operations
Willingness to travel up to two weeks per month across retail locations

Benefits

Comp & perks

401(k) program with company matching up to 6% of contributions
Comprehensive medical, dental, and vision coverage with generous employer contributions
100% paid parental leave
Company-sponsored One Medical and WellHub memberships
Employee stock option plan
Select paid holidays, including key company closure days
Holiday pay when working on designated holidays
40% off almost all Thuma products
$100 per month cell phone stipend
Up to $150 per month commute reimbursement
Complimentary product credit upon joining, valued at up to $3,000