Director, Sales Operations

Thumbtack

. Drive Thumbtack's sales strategy to grow revenue, partnering with Sales leadership to set priorities and execute shared goals .

Posted 11/10/2026full-timeRemote • Canada, Philippines, United StatesLead💰 CA$183,600 - CA$237,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing sales strategies that drive revenue growth, with a strong focus on data analysis and team leadership. Capable of leveraging AI to enhance sales processes and improve account management workflows.

Highest-signal resume keywords

Sales Strategy DevelopmentRevenue Growth EvidenceData AnalysisTeam LeadershipSales Operations Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales StrategyData AnalysisAccount ManagementSales OperationsOutbound AcquisitionPerformance MetricsSales Motion DevelopmentRevenue MeasurementAI IntegrationLead Routing

Soft Skills

Clear CommunicationSound JudgmentCuriosityUrgencyDirect Feedback

Tools & Technologies

Sales ToolsSales TechnologyData Science ToolsAI Tools

Industry Keywords

High-Volume SalesSmall Business SalesManagement ConsultingAccount GrowthStakeholder Engagement

About the role

Key responsibilities & impact

Drive Thumbtack's sales strategy to grow revenue, partnering with Sales leadership to set priorities and execute shared goals
Build and test new approaches to outbound acquisition and existing account expansion, then scale what works
Analyze data and work with sales representatives and local service professionals to identify opportunities to maximize sales and professional lifetime value
Turn findings into changes that improve conversion and account growth
Use AI to improve prospecting, selling, and account management workflows, measuring adoption and effects on revenue or productivity
Align priorities and ownership with Product, Marketing, Data Science, and sales technology partners
Resolve dependencies that delay execution
Maintain core sales operations, including lead routing, account management workflows, and sales tools
Develop managers and provide clear ownership
Make hiring and performance decisions to strengthen the team's ability to deliver
Lead analysts and managers across North America and the Philippines

Requirements

What you’ll need

Experience developing and executing sales or commercial strategy, with clear evidence of revenue growth
High-volume sales to small businesses is especially relevant
Management consulting experience is a plus
Analytical depth to investigate problems, question metric definitions, check underlying data, and test diagnoses
Experience building a new sales motion, team, or operating capability from an unclear starting point, driving adoption and demonstrating impact
Experience leading managers and developing people
Ability to set clear expectations, give direct feedback, and make difficult decisions
Clear communication and sound judgment with partners
Ability to challenge senior stakeholders' assumptions with data and evidence and drive impact with speed
Curiosity and urgency; ability to learn unfamiliar areas quickly, try different approaches, make decisions with imperfect information, and adjust based on learning