Thumbtack

DevOps Engineer

• Design, create, and maintain software and systems to improve service availability, scalability, and efficiency
• Set the architectural direction of infrastructure and platform services
• Design and implement tools and processes for deployment, change, service, and infrastructure management
• Troubleshoot and debug critical systems throughout the SDLC
• Contribute to the evolution and performance of engineering platform capabilities
• Perform capacity planning and demand forecasting
• Participate in rotating on-call duties
• Collaborate with product development, developer experience, backend infrastructure, Engineering, and Applied Science teams

Senior Software Engineer, Site Reliability Engineering

Systems Engineer

• Act as a primary systems administrator for Okta, Google Workspace, Atlassian, Slack, Claude, GitHub, and other key tools
• Implement and maintain integrations with other platforms and tools
• Serve as an escalation point for the IT Support team
• Troubleshoot complex technical problems and document processes
• Triage and handle inbound IT Infrastructure requests from the business
• Scope requirements for SSO and other integrations
• Configure SaaS tools and use automation to improve inefficient business processes
• Collaborate with cross-functional teams to improve efficiency through systems design, automation, and AI tools
• Manage data, security, and legal governance processes
• Maintain compliance with security standards including least-privilege access, patching, two-factor authentication, and VPN
• Monitor system health and troubleshoot and resolve advanced issues
• Participate in on-call rotation for critical components and changes, including change and incident management
• Drive and contribute to technology projects focused on delivering business value
• Own infrastructure systems end-to-end from intake and implementation through ongoing operations and continuous improvement

IT Systems Engineer II

• Build, support and scale Thumbtack’s internal systems
• Handle inbound IT Infrastructure requests from the business
• Triage and handle escalations from the IT Support team
• Administer Okta, Google Workspace, Atlassian, Slack, Claude, GitHub and other key tools
• Implement and maintain integrations with other platforms and tools
• Troubleshoot complex technical problems and document processes
• Scope and implement SSO and other integrations
• Configure SaaS tools and use automation to improve inefficient business processes
• Collaborate with cross-functional teams on systems design, automation and AI tools
• Manage data, security and legal governance processes
• Maintain compliance with security standards, including least-privilege access, patching, two-factor authentication and VPN
• Monitor system health and troubleshoot advanced issues
• Participate in on-call rotation for critical components and changes
• Drive and contribute to technology projects focused on business value

Learning and Development

• Design, develop, and maintain engaging and effective learning programs that drive performance and business outcomes
• Lead end-to-end instructional design for complex, high-impact learning programs from needs analysis through evaluation
• Design learning ecosystems using social, experiential, and digital reinforcement aligned with the 70/20/10 model
• Apply Action Mapping and performance consulting techniques to drive measurable behavior change
• Partner with subject matter experts, project managers, frontline leaders, and cross-functional stakeholders
• Translate business goals into learning strategies, surface performance gaps, and articulate instructional tradeoffs
• Develop assessments and evaluation plans, analyzing outcomes across Kirkpatrick Levels 1–3
• Contribute to content governance, peer review, instructional design standards, and maintenance of existing learning programs
• Use Claude/OpenAI and other AI tools to create and iterate asynchronous learning content
• Create basic multimedia assets, including screen recordings, short-form video, and AI-assisted voiceover content

Instructional Design Specialist

Operations

• Own defined Success Operations programs focused initially on customer recovery, cross-sell, contact strategy, unresponsive-customer workflows, and AI-enabled inbound call center operations
• Set goals, milestones, owners, and success measures; manage program launches and ongoing performance
• Analyze conversion, retention, revenue, cost to serve, productivity, quality, and customer experience data
• Validate results, investigate changes, and turn findings into recommendations and next steps
• Improve operational workflows by identifying failure points, clarifying handoffs, documenting procedures, and implementing changes
• Test approved AI tools and lightweight automation, verify outputs, measure impact, and coordinate broader system changes with technical partners
• Coordinate execution across Success, Service, Partnerships, Product, Data Science, Engineering, Finance, Legal, and Marketing
• Build and maintain reporting, playbooks, metric definitions, and quality controls
• Contribute to Pro Success, supply and fulfillment, partnerships, experiments, and team-wide planning and reporting as priorities change

Success Operations Analyst I

Account Manager

• Ship user-facing mobile features end-to-end, from design handoff through release
• Build new experiences and enhance existing workflows in customer- and service-professional-facing Thumbtack applications
• Work across iOS and Android when needed
• Use agentic tools and frontier models to accelerate delivery
• Collaborate with product managers, designers, and backend engineers to scope, build, and iterate on features
• Shape GenAI integration strategy
• Deliver integrations with major partners
• Build experiences for new verticals and industries

Senior Native Engineer, Partnerships

• Ship user-facing mobile features end-to-end, from design handoff through release
• Build new experiences and enhance existing workflows in customer- and service-professional-facing Thumbtack applications
• Work across iOS and Android when needed, using agentic tools and frontier models to accelerate delivery
• Collaborate with product managers, designers, and backend engineers to scope, build, and iterate on features
• Shape GenAI integration strategy
• Deliver integrations with major partners and tailored experiences for partner-specific needs
• Build new experiences for additional verticals and industries

Mechanical Engineer

• Design and implement AI-assisted workflows using tools such as Claude Code and Figma MCP
• Move work between Figma, prototypes, and the production frontend codebase
• Partner with Product Design on patterns, components, and workflows
• Evolve Thumbprint, Thumbtack’s design system, with machine-readable documentation and MCP-friendly component metadata
• Integrate Thumbprint with the prototyping platform
• Partner with Developer Experience on AI agent and tooling foundations
• Partner with Frontend Infrastructure on the web stack
• Run office hours and gather feedback from engineers and designers
• Prioritize and ship improvements to product teams’ idea-to-production workflow
• Prototype and evaluate emerging AI development tools and recommend what Thumbtack should adopt and scale

Senior Software Engineer, Design Systems

• Design and implement AI-assisted workflows using tools such as Claude Code and Figma MCP
• Build a bidirectional bridge between Figma, prototypes, and production frontend code
• Partner with Product Design on patterns, components, and workflows
• Evolve Thumbprint with machine-readable documentation, MCP-friendly component metadata, and prototyping-platform integration
• Partner with Developer Experience on AI agents and tooling, and Frontend Infrastructure on the web stack
• Run office hours, prioritize user feedback, and ship improvements to product development workflows
• Prototype and evaluate emerging AI development tools and recommend what Thumbtack should adopt and scale

Program Manager

• Own Thumbtack's vendor and outsourcing strategy for Service Operations, including sourcing decisions, make-versus-buy recommendations, capacity strategy, and partner expansion, consolidation, or exit cases
• Own commercial relationships with Legal, Finance, and Procurement, including SOWs, rate structures, SLA credits and remedies, and renewals
• Design and optimize vendor-performance governance, including SLA and scorecard architecture, QBRs, decision rights, escalation paths, and remediation playbooks
• Own a portfolio of scaled operations and partner-support programs, setting strategy, sequencing work, prioritizing initiatives, and making capacity decisions
• Establish operating rhythms including cadences, decision logs, dependency tracking, escalation thresholds, and change communication
• Build measurement frameworks covering quality, SLA attainment, forecast accuracy, cost-to-serve, and leading indicators
• Align senior leaders across Service Operations, IT, Legal, Finance, Product, and Workforce Management on sourcing priorities and tradeoffs
• Drive adoption through teams and partners without direct reporting authority
• Identify and build AI and automation to reduce coordination overhead and improve oversight
• Coach program managers and institutionalize effective practices into playbooks and standards

Senior Program Manager, Vendor and Scaled Operations

• Own Thumbtack's vendor and outsourcing strategy for Service Operations, including sourcing decisions, make-versus-buy recommendations, capacity strategy, and partner expansion, consolidation, or exit cases
• Own commercial relationships alongside Legal, Finance, and Procurement, including SOWs, rate structures, SLA credits and remedies, and renewals
• Design and optimize vendor-performance governance, including SLA and scorecard architecture, QBRs, decision rights, escalation paths, and remediation playbooks
• Own a portfolio of scaled operations and partner-support programs spanning a year or more
• Set strategy, sequence work, prioritize initiatives, make capacity decisions, track dependencies, manage escalations, and communicate changes
• Build measurement frameworks covering quality, SLA attainment, forecast accuracy, cost-to-serve, and leading indicators
• Align senior leaders across Service Operations, IT, Legal, Finance, Product, and Workforce Management on sourcing priorities and tradeoffs
• Drive adoption and change through teams and partners who do not report to you
• Identify and build AI and automation to reduce coordination overhead and improve oversight
• Coach program managers and institutionalize effective practices in playbooks and standards

Robotics

• Identify and lead 0→1 initiatives that create entirely new processes or fundamentally reinvent existing ones
• Design and execute future-state workflows combining policy, process, and automation
• Own end-to-end delivery of automation initiatives from discovery and design through implementation, testing, and launch
• Leverage AI tools and automation platforms, including conversational AI, agent assist, and self-service
• Partner with QA, Analytics, Data Science, and frontline teams to gather insights and validate improvement opportunities
• Collaborate with Business Applications to align solution designs with business goals
• Track key performance metrics, document learnings, and build playbooks for continued innovation

Senior Automation, Process Specialist

Data Scientist

• Define, monitor, and report on key metrics measuring Thumbtack’s success
• Lead business performance analysis and reporting for leadership
• Conduct deep-dive analyses informing future strategy
• Support and improve the company revenue forecasting model and broader forecasting and planning process
• Build and maintain dashboards and self-serve tools
• Partner with Product, Engineering, Marketing, Operations, Finance, and leadership to translate insights into action
• Strengthen the data culture through peer collaboration, review, training, and coaching

Senior Data Scientist, Business Analytics

• Define, monitor, and report on key metrics measuring Thumbtack’s success
• Lead business performance analysis and reporting to surface emerging risks and opportunities for leadership
• Conduct deep-dive analyses addressing questions critical to Thumbtack’s future strategy
• Support and improve the company revenue forecasting model and broader forecasting and planning process
• Build and maintain dashboards and self-serve tools used across the company
• Partner with Product, Engineering, Marketing, Operations, Finance, and leadership to translate insights into action
• Strengthen the data culture through peer collaboration, review, training, and coaching
• Share performance updates with the Board and help develop company strategy and goals

Data Engineer

• Deliver well-modeled, durable datasets for requests, projects, pros, and customers
• Partner with Finance so revenue models reconcile, retain their definitions under upstream change, and are auditable
• Partner with Supply Acquisition and Business Platforms teams on their roadmaps
• Improve reliability of core pipelines through dbt tests, CI, anomaly detection, and clear contracts
• Hire and grow mid-level and senior data engineers
• Develop technical leads who can own a domain end-to-end
• Set engineering standards for review, testing, and prioritization
• Make and defend modeling and architecture decisions as a technical manager

Senior Software Engineer, Site Reliability Engineering

IT Systems Engineer II

IT Systems Engineer II

Instructional Design Specialist

Success Operations Analyst I

Senior Native Engineer, Partnerships

Senior Native Engineer, Partnerships

Senior Software Engineer, Design Systems

Senior Software Engineer, Design Systems

Senior Program Manager, Vendor and Scaled Operations

Senior Program Manager, Vendor and Scaled Operations

Senior Automation, Process Specialist

Senior Data Scientist, Business Analytics

Senior Data Scientist, Business Analytics

Manager, Data Engineering