Instructional Design Specialist

Thumbtack

. Design, develop, and maintain engaging and effective learning programs .

Posted 10/5/2026full-timeRemote • United States, Canada, PhilippinesMid-LevelSenior💰 $91,800 - $118,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in instructional design and curriculum development, utilizing models such as ADDIE and SAM to create effective learning programs. Proficient in applying performance consulting techniques and leveraging AI tools to enhance learning experiences and drive measurable behavior change.

Highest-signal resume keywords

Instructional DesignCurriculum DevelopmentPerformance ConsultingProject ManagementAI Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ADDIESAMAction MappingAdult Learning TheoryLearning Program EvaluationKirkpatrick Levels AnalysisAsynchronous Learning Content DevelopmentMultimedia Asset CreationNeeds AnalysisContent Governance

Soft Skills

Stakeholder PartnershipCross-Functional CollaborationCommunication SkillsContinuous Improvement MindsetLearner-First Approach

Tools & Technologies

ClaudeOpenAIAI Design WorkflowDigital Learning EcosystemsLearning Management Systems

Industry Keywords

High-Growth TechCall Center EnvironmentLearning EcosystemsInstructional Design StandardsPerformance Gaps

About the role

Key responsibilities & impact

Design, develop, and maintain engaging and effective learning programs
Lead end-to-end instructional design for complex, high-impact learning programs from needs analysis through evaluation
Balance scope, sequencing, and tradeoffs across multiple initiatives while maintaining quality and delivery commitments
Design learning ecosystems using social, experiential, and digital reinforcement aligned with the 70/20/10 model
Apply Action Mapping and performance consulting techniques to drive measurable behavior change
Partner with subject matter experts, project managers, frontline leaders, and cross-functional stakeholders
Translate business goals into effective learning strategies and identify performance gaps
Develop assessments and evaluation plans
Analyze outcomes across Kirkpatrick Levels 1–3 and connect insights to business performance
Contribute to content governance, peer review, and instructional design standards
Maintain and evolve learning programs based on product updates, process changes, and business priorities
Use Claude/OpenAI and other AI tools to design, develop, and iterate asynchronous learning content
Create basic multimedia assets including screen recordings, short-form video, and AI-assisted voiceover content
Support Thumbtack’s Field Enablement team in improving frontline team proficiency and the experience delivered to professionals and customers

Requirements

What you’ll need

4–6 years of experience in instructional design, curriculum development, or performance consulting
Experience preferably in a high-growth tech or call center environment
Strong portfolio demonstrating ownership of complex learning programs and varied instructional modalities
Expertise in instructional design models such as ADDIE and SAM
Knowledge of adult learning theory
Working knowledge of Action Mapping or performance consulting approaches
Hands-on experience using AI tools such as Claude/OpenAI to build asynchronous learning content
Builder-level fluency with AI in a design workflow
Strong project management and stakeholder partnership skills
Ability to independently own projects from needs analysis through evaluation
Ability to collaborate cross-functionally with Product, Engineering, and Operations
Ability to communicate design rationale clearly to diverse audiences
Learner-first mindset and commitment to continuous improvement, experimentation, and high-quality design standards
Ability to work from an eligible supported location in the United States, Ontario, Canada, or the Philippines
Must answer whether employment visa sponsorship will be required

Benefits

Comp & perks

Remote work
Equal employment opportunity workplace
Reasonable accommodation for individuals with disabilities
Consideration of qualified applicants with arrest and conviction records consistent with applicable law