Instructional Design Specialist

Thumbtack

. Design, develop, and maintain engaging and effective learning programs that drive performance and business outcomes .

Posted 9/29/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$84,200 - CA$108,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in instructional design and curriculum development, utilizing models such as ADDIE and SAM, while effectively applying performance consulting techniques to create impactful learning programs. Proficient in leveraging AI tools for content creation and committed to high-quality design standards and continuous improvement.

Highest-signal resume keywords

Instructional DesignPerformance ConsultingAI Tools ProficiencyProject ManagementStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Curriculum DevelopmentLearning Program DesignNeeds AnalysisAssessment DevelopmentKirkpatrick EvaluationADDIE ModelSAM ModelAdult Learning TheoryAction MappingMultimedia Asset Creation

Soft Skills

CollaborationCommunicationContinuous ImprovementExperimentationOwnership

Tools & Technologies

ClaudeOpenAIAsynchronous Learning Tools

Industry Keywords

High-Growth TechCall Center EnvironmentLearning EcosystemsInstructional Design Standards

About the role

Key responsibilities & impact

Design, develop, and maintain engaging and effective learning programs that drive performance and business outcomes
Lead end-to-end instructional design for complex, high-impact learning programs from needs analysis through evaluation
Design learning ecosystems using social, experiential, and digital reinforcement aligned with the 70/20/10 model
Apply Action Mapping and performance consulting techniques to drive measurable behavior change
Partner with subject matter experts, project managers, frontline leaders, and cross-functional stakeholders
Translate business goals into learning strategies, surface performance gaps, and articulate instructional tradeoffs
Develop assessments and evaluation plans, analyzing outcomes across Kirkpatrick Levels 1–3
Contribute to content governance, peer review, instructional design standards, and maintenance of existing learning programs
Use Claude/OpenAI and other AI tools to create and iterate asynchronous learning content
Create basic multimedia assets, including screen recordings, short-form video, and AI-assisted voiceover content

Requirements

What you’ll need

4–6 years of experience in instructional design, curriculum development, or performance consulting, preferably in a high-growth tech or call center environment
A strong portfolio demonstrating ownership of complex learning programs and a variety of instructional modalities
Solid expertise in instructional design models (e.g., ADDIE, SAM) and adult learning theory, with working knowledge of Action Mapping or performance consulting approaches
Demonstrated hands-on experience using AI tools (e.g., Claude/OpenAI) to build asynchronous learning content; builder-level fluency preferred
Strong project management and stakeholder partnership skills, with the ability to independently own projects from needs analysis through evaluation
Ability to collaborate cross-functionally with Product, Engineering, and Ops and communicate design rationale clearly
Commitment to continuous improvement, experimentation, and high-quality design standards
Ability to work from Ontario or British Columbia
Must answer employment visa sponsorship question during application