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Thumbtack

IT Systems Engineer II

Thumbtack

. Build, support and scale Thumbtack’s internal systems .

Posted 10/2/2026full-timeRemote • Canada, Philippines, United StatesMid-LevelSenior💰 CA$105,400 - CA$136,400 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in IT systems engineering with a focus on administering key tools such as Okta, Google Workspace, and Atlassian. Proficient in managing infrastructure as code and implementing security and compliance methodologies.

Highest-signal resume keywords
IT Systems EngineeringOkta AdministrationInfrastructure As CodeIdentity Access ManagementSecurity Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Scripting LanguagesPythonShellAutomation BuildingSSO ImplementationTroubleshootingData ManagementSecurity Incident ResponseIntegration MaintenanceTechnical Documentation
Soft Skills
CollaborationProblem SolvingCommunication
Tools & Technologies
OktaGoogle WorkspaceAtlassianSlackClaudeGitHubTerraformJira AutomationsSlack WorkflowsAI Tools
Industry Keywords
Compliance StandardsSecurity GovernanceDistributed IT EnvironmentEnterprise ITAccess Management Protocols

Tech Stack

Tools & technologies
PythonTerraform

About the role

Key responsibilities & impact
  • Build, support and scale Thumbtack’s internal systems
  • Handle inbound IT Infrastructure requests from the business
  • Triage and handle escalations from the IT Support team
  • Administer Okta, Google Workspace, Atlassian, Slack, Claude, GitHub and other key tools
  • Implement and maintain integrations with other platforms and tools
  • Troubleshoot complex technical problems and document processes
  • Scope and implement SSO and other integrations
  • Configure SaaS tools and use automation to improve inefficient business processes
  • Collaborate with cross-functional teams on systems design, automation and AI tools
  • Manage data, security and legal governance processes
  • Maintain compliance with security standards, including least-privilege access, patching, two-factor authentication and VPN
  • Monitor system health and troubleshoot advanced issues
  • Participate in on-call rotation for critical components and changes
  • Drive and contribute to technology projects focused on business value

Requirements

What you’ll need
  • 5+ years of IT systems engineering experience in a distributed, enterprise IT environment
  • Proven track record administering Okta, Google Workspace, Atlassian, GitHub, Claude and Slack
  • Experience managing infrastructure as code using tools like Terraform or GitOps
  • AI-first mentality, including enabling tools like Claude and ChatGPT for colleagues and using them in workflows
  • Proficiency building automations using Okta Workflows, Jira Automations and Slack Workflows
  • Excellent working knowledge of identity access management systems, services and protocols: SAML, SCIM, LDAP, OAuth2.0/OIDC
  • Some proficiency in scripting languages, including Python (preferred) and Shell
  • Understanding of security and compliance methodologies and practices
  • Experience with security incident response processes and tools

Benefits

Comp & perks
  • Remote work
  • Participation in an on-call rotation for critical components and changes
  • Reasonable accommodation for individuals with disabilities
  • Equal opportunity workplace