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Thunder

Director – Delivery Excellence

Thunder

. Embed directly in pivotal strategic accounts to evaluate delivery performance, reinforce client alignment, and establish action plans .

Posted 11/6/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Salesforce ecosystem delivery, project governance, and operational excellence, with a strong focus on aligning stakeholders and optimizing delivery metrics. Proven ability to implement scalable methodologies and enhance project performance in complex enterprise environments.

Highest-signal resume keywords
Salesforce Ecosystem Delivery ExperienceDelivery Operations LeadershipAgile/Hybrid MethodologiesProject Economics and Risk ManagementDelivery Metrics and KPIs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Delivery MethodologiesProject PlanningRisk EscalationQuality ManagementOperational EnhancementsStakeholder AlignmentPerformance StabilizationProject ClosureCross-Functional ImprovementsSalesforce Implementation Lifecycle
Soft Skills
Influencing Without AuthorityStakeholder EngagementProblem SolvingAdaptabilityCollaboration
Tools & Technologies
SalesforceDashboardsAutomation ToolsProject Management ToolsGovernance Frameworks
Industry Keywords
Technology ConsultingSystems IntegrationProfessional ServicesDelivery ExcellenceEnterprise-Scale Process Improvement

About the role

Key responsibilities & impact
  • Embed directly in pivotal strategic accounts to evaluate delivery performance, reinforce client alignment, and establish action plans
  • Lead cross-functional alignment during complex project milestones and resolve scope, technical, or governance challenges
  • Translate execution insights into scalable operational enhancements
  • Define and maintain delivery methodologies, playbooks, templates, and governance across the engagement lifecycle
  • Standardize project initiation, planning, risk escalation, quality gates, and project closure
  • Identify recurring delivery friction and lead cross-functional improvements
  • Establish delivery KPIs and dashboards covering project health, schedule/budget adherence, margin trends, utilization, quality, and client outcomes
  • Partner with leaders on project health reviews, risk escalation, and corrective actions
  • Embed retrospectives, lessons learned, reusable assets, and quality improvements across Salesforce implementations
  • Enable teams to adopt delivery standards and tools
  • Partner with People on capability gaps and manager support
  • Work with Finance, Resource Management, Sales, and Capability leaders on delivery economics, staffing processes, and sales-to-delivery handoffs
  • Assess tools, automation, and Salesforce ecosystem practices that improve consistency and efficiency

Requirements

What you’ll need
  • 10+ years in technology consulting, systems integration or professional services, including Salesforce ecosystem delivery experience
  • 5+ years leading delivery operations, governance, delivery excellence or enterprise-scale process improvement
  • Deep understanding of the Salesforce implementation lifecycle, Agile/hybrid methods, project economics, risk and quality management
  • Ability to stabilize performance, align stakeholders, and recover engagement momentum in complex, high-stakes enterprise environments
  • Ability to translate business strategy into practical operational standards while adapting to project dynamics
  • Ability to challenge ineffective practices and influence senior executives, cross-functional partners, and delivery teams without direct authority
  • Track record using delivery metrics and KPIs to guide decisions, optimize delivery quality, and protect project margin and profitability
  • Applicants must be currently authorized to work in the United States on a full-time basis

Benefits

Comp & perks
  • Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance
  • Stock options
  • Mentorship, certifications, and hands-on experience with cutting-edge technology
  • Remote work
  • Flexible PTO with a 2-week minimum
  • Generous leave policies
  • People-first flexibility and evolving workplace policies