Associate Manager, Care Coordination, Billing Operations

Tia

. Manage Care Coordinators, Billing Care Coordinators, and offshore billing support, providing tailored coaching, training, and oversight .

Posted 10/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $61,000 - $76,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare operations and care coordination, with a strong focus on team leadership, performance management, and process improvement. Proficient in billing and revenue cycle management, ensuring compliance with healthcare regulations and enhancing member engagement.

Highest-signal resume keywords

Healthcare Operations ManagementRevenue Cycle ManagementTeam LeadershipContact Center Software ProficiencyProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Care CoordinationBilling WorkflowsRoot-Cause AnalysisQuality AssurancePerformance Management

Soft Skills

Exceptional LeadershipOutstanding CommunicationDetail-OrientedOrganizational SkillsFlexibility

Tools & Technologies

Contact Center SoftwareCRM SystemsGoogle Workspace

Industry Keywords

Healthcare ProcessesMedical TerminologyMember EngagementHIPAA ComplianceConfidentiality Standards

About the role

Key responsibilities & impact

Manage Care Coordinators, Billing Care Coordinators, and offshore billing support, providing tailored coaching, training, and oversight
Support onboarding, performance management, professional development, and goal setting
Oversee care coordination and billing workflows, including task assignment, queues, workload distribution, SLAs, invoice/payment processes, and complex cases
Partner with RCM and co-management to maintain performance, audit work, balance resources, and align frontline operations with revenue cycle goals
Serve as the final escalation point for complex member care and billing issues
Conduct root-cause analysis to identify and prevent recurring problems
Oversee QA and peer-coaching processes to maintain service quality, accuracy, and compliance
Represent Care Coordination and Billing Operations in cross-functional initiatives
Partner with SMEs and RCM to improve workflows and identify automation opportunities
Use member satisfaction, turnaround time, and team performance data to guide coaching and process improvements
Lead frontline operational teams spanning Care Coordination and Revenue Operations

Requirements

What you’ll need

Minimum of 3 years of experience in healthcare operations, care coordination, or contact center management within a membership-based healthcare setting
Exceptional leadership skills with a track record of effectively managing teams, driving performance, and cultivating a positive work environment
Strong understanding of healthcare processes, medical terminology, and member engagement in a healthcare context
Proven billing and revenue cycle management experience and exposure
Outstanding verbal and written communication skills, with the ability to empathize and engage with members and teammates
Proficiency in contact center software, member relationship management (CRM) systems, and Google Workspace
Excellent problem-solving skills and ability to remain composed in high-pressure situations
Adherence to strict confidentiality standards and understanding of healthcare data privacy regulations such as HIPAA
Detail-oriented with strong organizational and multitasking abilities
Flexibility to adapt to changing priorities and business needs
Bachelor’s degree in Healthcare Administration, Business Management, or related field preferred (nice to have)

Benefits

Comp & perks

Opportunity to help shape and scale a new model of women’s healthcare
Mission-driven environment focused on improving care for women across life stages
Collaborative, thoughtful team committed to patient and provider experience
Modern care model integrating clinical care, operations, technology, and innovation
Meaningful opportunity to help build scalable systems, workflows, and practices
Benefits in accordance with Tia’s benefit plans and eligibility requirements
Possible attendance at company and team off-sites