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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in member support and care coordination, utilizing strong communication skills and attention to detail to enhance member experiences. Proficient in managing complex workflows and utilizing technology to streamline processes while ensuring compliance with HIPAA regulations.
Highest-signal resume keywords
Customer Service ExperienceCare CoordinationStrong Communication SkillsAttention to DetailTechnology Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Care CoordinationSchedulingDocumentationTriageWorkflow Management
Soft Skills
Empathetic CommunicationProblem SolvingTrust BuildingFollow-ThroughMulti-Tasking
Tools & Technologies
Google WorkspaceScheduling ToolsTicketing SystemsEHRsCRMs
Industry Keywords
HIPAA ComplianceMember SupportHigh-Touch ServiceClinical ServicesEscalation Protocols
About the role
Key responsibilities & impact- Serve as a primary point of contact for member inquiries through phone, chat, and other communication channels
- Support complex scheduling and care coordination workflows, including clinical services, specialty services, follow-up needs, and escalated member concerns
- Triage urgent requests, important flags, and high-touch member concerns using established workflows and escalation protocols
- Build trust with members through empathetic communication, clear follow-through, and thoughtful problem solving
- Work closely with clinical providers, operations teams, and external partners to support seamless and safe care delivery
- Accurately document member interactions in accordance with HIPAA and internal policies
- Identify recurring member pain points, workflow gaps, or opportunities for simplification and share insights with leadership
- Participate in team training, huddles, and performance reviews while staying current on workflow, policy, and product updates
Requirements
What you’ll need- 1+ year of experience in customer service, patient/member support, care coordination, scheduling, call center support, or another high-touch service role
- Comfort supporting members by phone, chat, or similar communication channels
- Strong communication skills, with the ability to explain information clearly and compassionately
- Strong attention to detail, documentation habits, and follow-through
- Ability to manage multiple tasks, follow workflows, and prioritize urgent or sensitive requests
- Comfort using technology, including Google Workspace, scheduling tools, ticketing systems, EHRs, CRMs, or similar platforms
- Authorized to work in the United States
Benefits
Comp & perks- Opportunity to help shape and scale a new model of women’s healthcare
- Mission-driven environment focused on improving care for women across life stages
- Collaborative, thoughtful team committed to patient and provider experience
- Member-facing role with meaningful impact on access, trust, and care navigation
- Remote role supporting members in a fast-moving, high-growth healthcare environment
- Opportunity to build deep knowledge of Tia’s care model, workflows, and member experience standards
- Benefits in accordance with Tia’s benefit plans and eligibility requirements
- Possible attendance at company and team off-sites