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About the role
Key responsibilities & impact- Test Braze Canvases and campaigns before launch, including audience segments, triggers, branching paths, and entry and exit criteria
- Validate Liquid logic, fallback states, email HTML, responsive layouts, dark mode, links, tracking, and UTM parameters across clients and devices
- Check SMS content, character counts, GSM-7 and Unicode encoding, shortened links, and opt-out functionality
- Review targeting, rate limits, frequency caps, and quiet hours before launch
- Monitor audience flow, delivery, and conversion tracking after launch
- Audit active automations to confirm data inputs, triggers, and messaging behavior remain accurate
- Investigate delivery failures, webhook errors, Connected Content issues, data sync discrepancies, and unexpected Braze behavior
- Write reproducible bug tickets with diagnostic steps, context, and recommended fixes for engineering or other partners
- Collaborate with lifecycle and engineering teams on reliable lifecycle email and SMS programs
Requirements
What you’ll need- At least 2 years of hands-on experience building, QAing, and troubleshooting Braze Canvases and campaigns, including Segmenter, Connected Content, custom attributes, and custom events
- Advanced Liquid scripting skills, including conditional logic, arrays, loops, and fallback handling
- Experience with email HTML and CSS, cross-client rendering, and technical SMS requirements
- Working knowledge of REST APIs, webhooks, JSON payloads, and data flows into CRM platforms
- Experience developing QA checklists, diagnosing lifecycle messaging issues, and documenting bugs in Jira, Asana, or a similar tool
- Availability for approximately 10 hours per week, including light overlap for weekly meetings and launch reviews
Benefits
Comp & perks- Work remotely with a flexible schedule
- Light overlap for weekly meetings and launch reviews
- Potential to grow as the roadmap evolves
- Meaningful technical challenges at a growing women’s healthcare company
- Position may require attendance at company and team off-sites