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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and securing IT platforms, with a strong focus on Configuration as Code, endpoint security, and compliance. Proficient in scripting and automation, with extensive experience in Google Workspace administration and workplace technology architecture.
Highest-signal resume keywords
Configuration As Code (CaC)Google Workspace AdministrationNetskope Platform DesignScripting in Python, Bash, PowerShellIdentity and Access Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Configuration As CodeScripting in PythonScripting in BashScripting in PowerShellGoogle Workspace AdministrationNetskope Platform DesignJamf Pro ManagementMicrosoft Intune ManagementREST APIsEndpoint Security
Soft Skills
Clear CommunicationMentoring
Tools & Technologies
Google WorkspaceNetskopeJamf ProMicrosoft IntuneJira Service ManagementConfluenceTerraformGitCI/CDGAM/GAMADV-XTD3
Certifications & Qualifications
ISO 27001SOC 2
Industry Keywords
SaaSCloud-NativeWorkplace TechnologyEDR IntegrationsVulnerability RemediationDevice ComplianceSecurity BaselinesZTNADLPFCA
Tech Stack
Tools & technologiesCloudJamfPythonTerraform
About the role
Key responsibilities & impact- Own the architecture, configuration and health of Tide's core IT platforms.
- Make key design decisions and keep platforms secure, governed and documented.
- Manage Google Workspace, Netskope, Jamf Pro, Microsoft Intune, Jira Service Management, Jira and Confluence platforms.
- Establish configuration as code using Terraform, Git and CI/CD, and script other configuration tasks.
- Own endpoint security and compliance controls, including EDR integrations, patching, vulnerability remediation, encryption, device compliance and security baselines.
- Build monitoring, reporting and operational health metrics using APIs and automation.
- Own technical design and architecture decisions for Workplace Technology, including standards, technical debt, vendor evaluation, proof of concepts, migration strategy and lifecycle planning.
- Act as L3 escalation for complex incidents, perform root-cause analysis and implement lasting fixes.
- Support ISO 27001, SOC 2, FCA and DORA audit and compliance work.
- Mentor engineers and service desk colleagues and create runbooks and Confluence documentation.
Requirements
What you’ll need- Extensive experience with CaC (Configuration as Code) on SaaS platforms.
- Confident scripting in Python, Bash and PowerShell, and comfort working with REST APIs.
- 7+ years in IT or workplace engineering, including at least 3 years at senior level in a cloud-native, SaaS-first organisation of 1,000+ users.
- Deep hands-on Google Workspace administration at enterprise scale, including automation with GAM/GAMADV-XTD3, the Admin SDK APIs or Apps Script.
- Production experience designing and running Netskope or a comparable SSE/SASE platform (Zscaler, Prisma Access, Cloudflare One), including ZTNA and DLP.
- Strong experience with both Jamf Pro and Microsoft Intune, running a mixed Mac and Windows fleet end to end.
- Solid grasp of identity and access: SAML, OIDC, SCIM, MFA, conditional access and device trust.
- Clear, confident communication with engineers, stakeholders and non-technical users alike.
Benefits
Comp & perks- Remote first
- 25 days of paid annual leave
- 3 paid days off for volunteering or L&D activities
- Private Health Insurance
- Mental Health Support Platform
- FitPass
- Family and friendly leave (according to statutory)
- Personal L&D budget
- Share Options