ITS Systems Engineer

Tiger Resourcing Group

. Serve as a primary technical resource for Traffic Management System support and customer issue resolution .

Posted 10/16/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Traffic Management Systems and ITS technologies, with a strong focus on troubleshooting, system configuration, and technical documentation. Proven ability to manage incidents, support infrastructure maintenance, and train personnel while ensuring compliance with Service Level Agreements.

Highest-signal resume keywords

Traffic Management Systems SupportITS Technologies ExperienceWindows/Linux Server AdministrationTechnical Documentation SkillsCustomer-Focused Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Hardware IssuesTroubleshooting Software IssuesNetwork Issue ResolutionTraffic Signal ConfigurationPTZ Camera ConfigurationDynamic Message Signs ConfigurationDatabase AdministrationVPNs and Remote Access ToolsSystem AdministrationIncident Management

Soft Skills

Effective CommunicationProactive Problem SolvingCollaboration with Cross-Functional TeamsTraining and Mentoring

Tools & Technologies

Traffic Management PlatformsITS DevicesTicketing SystemDisaster Recovery ToolsInfrastructure Maintenance Tools

Industry Keywords

Transportation TechnologiesService Level AgreementsTechnical SupportSystem ArchitectureProcess Improvement

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Serve as a primary technical resource for Traffic Management System support and customer issue resolution
Respond to support requests through the ticketing system and support hotline
Troubleshoot and resolve hardware, software, communications, and network issues related to traffic management platforms and ITS devices
Configure and maintain Traffic Signals, PTZ Cameras, Dynamic Message Signs (DMS), traffic detectors, and other ITS technologies
Manage incidents according to client-specific Service Level Agreements (SLAs) and ensure timely resolution
Train agency personnel on systems, products, and software features
Document system architecture, configurations, processes, and troubleshooting procedures
Support system backups, disaster recovery, and infrastructure maintenance
Collaborate with Project Managers, Software Engineers, QA teams, Database Administrators, and customer stakeholders
Participate in an on-call rotation supporting 24/7 transportation operations
Identify opportunities for process improvements and recommend technical solutions that enhance system performance and reliability

Requirements

What you’ll need

3+ years of relevant technical experience
Experience supporting ITS technologies, traffic signals, traffic management systems, or related transportation technologies
Experience with Windows and/or Linux server environments, networking concepts, and system administration
Experience troubleshooting hardware, software, communications, and network issues
Experience with VPNs, remote access tools, and database administration
Ability to work independently while collaborating effectively with cross-functional teams
Strong technical documentation and communication skills
Customer-focused mindset with a proactive, solution-oriented approach
Valid driver’s license and ability to travel as needed
Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related technical field; or an equivalent combination of education, training, and experience

Benefits

Comp & perks

Remote work arrangement
On-call rotation supporting 24/7 transportation operations