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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational strategy, team management, and process optimization to enhance service quality and compliance. Proven ability to analyze KPIs and implement action plans that drive customer experience and operational efficiency.
Highest-signal resume keywords
Operational Strategy LeadershipTeam ManagementKPI AnalysisTalent RetentionDecision-Making Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Analytical SkillsPrioritization SkillsNatural LeadershipTeamworkAccountability
Industry Keywords
Operational ProcessesService QualityComplianceCustomer ExperienceScalability
About the role
Key responsibilities & impact- Lead Tiime’s operational strategy in close collaboration with senior management
- Analyze, structure, and optimize operational processes to ensure service quality, compliance, and the scalability of customer-facing teams
- Manage and coordinate the various team managers
- Lead recruitment for the Operations teams
- Ensure the professional development and skills growth of the various teams
- Define, monitor, and analyze strategic KPIs
- Propose concrete action plans
- Collaborate with the Product, Tech, Finance, and HR teams to improve the customer experience and operational efficiency
Requirements
What you’ll need- Proven management experience, including responsibility for operational teams
- Strong ability to retain talent and engage teams
- Excellent analytical, prioritization, and decision-making skills
- Natural leadership style focused on teamwork, accountability, and impact
Benefits
Comp & perks- €10 meal voucher provided via the Swile card
- Profit-sharing bonus
- 50% reimbursement of public transportation costs
- Sustainable mobility allowance for bicycle or scooter commutes
- Access to a benefits platform offering exclusive discounts and deals
- Great Place to Work certification
- Supportive management and professional development opportunities
- Additional vacation days
- Several remote-working days
- Flexible working hours
- Offices in Épinal, near the train station