Tiime

Customer Support

• Lead Tiime’s operational strategy in close collaboration with senior management
• Analyze, structure, and optimize operational processes to ensure service quality, compliance, and the scalability of customer-facing teams
• Manage and coordinate the various team managers
• Lead recruitment for the Operations teams
• Ensure the professional development and skills growth of the various teams
• Define, monitor, and analyze strategic KPIs
• Propose concrete action plans
• Collaborate with the Product, Tech, Finance, and HR teams to improve the customer experience and operational efficiency

Customer Service Manager

Customer Success Manager

• Manage inbound inquiries from prospects by phone and chat
• Qualify customer needs and direct prospects to the appropriate Tiime product
• Present and sell services and products to prospects
• Coordinate with and follow up with Tiime teams involved after the SDR stage of the customer journey
• Manage commercial follow-ups with prospects
• Report on activity
• Contribute to the development of Salesforce CRM and the team’s processes
• Collaborate with the marketing team to improve conversion rates