Customer Success Manager

Tiime

. Manage inbound inquiries from prospects by phone and chat .

Posted 9/15/2026full-timeParis • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing inbound inquiries and qualifying customer needs while effectively presenting and selling services. Proficient in Salesforce CRM development and collaboration with marketing teams to enhance conversion rates.

Highest-signal resume keywords

Salesforce CRM DevelopmentCustomer Needs QualificationInbound Inquiry ManagementService Presentation and SellingCommercial Follow-Ups

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Team SpiritCaring AttitudeSupportive AttitudeFlexibility

Certifications & Qualifications

Master's Degree

Industry Keywords

Agile EnvironmentCustomer JourneyConversion RatesProspect Management

About the role

Key responsibilities & impact

Manage inbound inquiries from prospects by phone and chat
Qualify customer needs and direct prospects to the appropriate Tiime product
Present and sell services and products to prospects
Coordinate with and follow up with Tiime teams involved after the SDR stage of the customer journey
Manage commercial follow-ups with prospects
Report on activity
Contribute to the development of Salesforce CRM and the team’s processes
Collaborate with the marketing team to improve conversion rates

Requirements

What you’ll need

Master’s degree (or equivalent) from a business school, IAE, or university
Interested in an agile and challenging environment
Team spirit
Caring and supportive attitude
Flexibility

Benefits

Comp & perks

€10 meal allowance provided via a Swile meal card
Profit-sharing bonus
50% reimbursement of your public transportation pass if you commute to the office by public transport
Sustainable mobility allowance if you commute to the office by bicycle or scooter
Access to a dedicated platform offering numerous discounts and special offers
Commitment to team well-being; Great Place to Work certification
Supportive management to help you develop your skills
Additional paid leave
Several remote-working days
Flexible working hours