Risk Operations Transformation Lead

Tilt (formerly Empower)

. Serve as the Risk Operations business owner for AI Enabled Operations .

Posted 9/30/2026full-timeRemote • United StatesSenior💰 $100,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Risk Operations and automation, with a strong focus on operational improvement, compliance, and stakeholder influence. Capable of defining metrics and leading transformation programs to enhance efficiency and effectiveness in highly regulated environments.

Highest-signal resume keywords

Risk Operations ManagementOperational Improvement ProgramsAnalytical SkillsStakeholder InfluenceCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk AutomationOperational Data AnalysisProgram ManagementProblem DefinitionMetrics Definition

Soft Skills

Clear CommunicationSound JudgmentInfluencing Without Authority

Tools & Technologies

SQLLookerTableauDatabricks

Industry Keywords

FintechPaymentsBankingRegulatory ComplianceFraud Strategy

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Serve as the Risk Operations business owner for AI Enabled Operations
Prioritize automation opportunities by volume, complexity, customer impact and operational risk
Define requirements, decision logic, controls and success measures for Risk automation
Partner with Product and Engineering through design, testing and launch
Monitor automation adoption, accuracy, quality, risk outcomes and savings after launch
Lead improvements when automation results fall short
Lead transformation programs simplifying Risk Operations processes, workflows, roles and handoffs
Identify work suitable for better tooling, self-service capabilities, BPO partners or automation
Define tooling improvements with Product and Engineering
Work with Shared Services and Vendor Management on documentation, training, quality controls, escalation paths and post-launch monitoring
Define metrics for performance, capacity, quality and risk trends
Use metrics to identify root causes and prioritize improvements
Keep processes, tools and automation aligned with Compliance, Fraud Strategy and policy requirements
Build a prioritized program portfolio and deliver measurable improvements in the first 90 to 180 days

Requirements

What you’ll need

5+ years of experience in Risk Operations, Fraud Operations, Disputes, Credit Risk, Trust and Safety, Compliance Operations, operations strategy, program management or a related field
Track record leading operational improvement or transformation programs from problem definition through measurement
Strong understanding of operational queues, investigations, reviews and escalations
Strong analytical skills using operational data to identify trends, diagnose root causes and make recommendations
Ability to turn ambiguous problems into clear plans, requirements and measurable results while managing multiple complex initiatives
Ability to influence stakeholders and drive decisions without direct authority
Clear written and verbal communication with frontline teams, technical partners and senior leadership
Sound judgment on operational risk, controls, prioritization and escalation
Experience in fintech, payments, banking or another highly regulated environment
Preferred but not required: BPO or distributed-team transitions; change-management experience; writing product or business requirements; SQL and Looker, Tableau or Databricks; familiarity with capacity models, SLA and quality measures, and Reg E, Reg Z and UDAAP

Benefits

Comp & perks

Equity
Work-from-home office reimbursement
Flexible health plans at every premium level
Substantial health-plan subsidies
Direct exposure to leadership team
Paid global onsites twice yearly
Growth opportunities based on contributions
Remote-first work arrangement