Tilt (formerly Empower)

Risk

• Serve as the Risk Operations business owner for AI Enabled Operations
• Prioritize automation opportunities by volume, complexity, customer impact and operational risk
• Define requirements, decision logic, controls and success measures for Risk automation
• Partner with Product and Engineering through design, testing and launch
• Monitor automation adoption, accuracy, quality, risk outcomes and savings after launch
• Lead improvements when automation results fall short
• Lead transformation programs simplifying Risk Operations processes, workflows, roles and handoffs
• Identify work suitable for better tooling, self-service capabilities, BPO partners or automation
• Define tooling improvements with Product and Engineering
• Work with Shared Services and Vendor Management on documentation, training, quality controls, escalation paths and post-launch monitoring
• Define metrics for performance, capacity, quality and risk trends
• Use metrics to identify root causes and prioritize improvements
• Keep processes, tools and automation aligned with Compliance, Fraud Strategy and policy requirements
• Build a prioritized program portfolio and deliver measurable improvements in the first 90 to 180 days

Risk Operations Transformation Lead

Product Designer

• Set the vision, standards, and strategy for product design aligned with Tilt’s strategic objectives
• Set and maintain the craft quality bar across all shipped product surfaces
• Manage, mentor, and develop 6 product designers and 1 researcher
• Own hiring and build career paths, feedback processes, and team rituals
• Showcase design work at company-wide rituals
• Push design into problem definition and roadmap-setting
• Partner with Product, Engineering, and cross-functional leadership on operating systems
• Advocate for users using research, verbatims, and evidence across credit, growth, engineering, and other functions
• Build Tilt’s research practice into a durable capability
• Steward and scale the Tilt Design System, including illustrations, typography, color, and copy
• Identify and implement valuable AI and automation applications in design and delivery workflows
• Partner with Marketing’s Creative team to align product experience and brand expression
• Report directly to the Head of Product

Risk Operations Transformation Lead

Head of Product Design