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Go-to-Market Professional – Senior Consultant
TIM Brasil. Launch products and services across customer service channels .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in defining and executing Go-to-Market strategies for customer service, with a strong focus on improving customer journeys and operations. Capable of leading cross-functional projects and providing consultative guidance to stakeholders.
Highest-signal resume keywords
Go-to-Market StrategyCustomer Journey MappingCross-Functional Project LeadershipConsultative GuidanceCommunication Strategy Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementQualitative AnalysisCustomer Service OperationsTraining Material DevelopmentScript CreationPerformance MonitoringMarket Initiative Analysis
Soft Skills
Stakeholder EngagementTeam CollaborationEffective Communication
Certifications & Qualifications
Bachelor’s Degree in Business AdministrationPostgraduate Degree in Marketing
Industry Keywords
Customer ServiceCustomer ExperienceStrategic CommunicationsAction PlansCommunication Briefs
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Launch products and services across customer service channels
- Maintain an end-to-end view of projects and coordinate Go-to-Market workstreams for the customer base
- Integrate business areas and channels, ensuring execution of action plans
- Translate strategies and alignments into clear direction for Customer Service and channel teams
- Create scripts and talking points for different preventive and reactive action scenarios and customer profiles
- Develop training materials together with the Customer Relations Center (CRC) and channel teams
- Conduct qualitative analyses, including call monitoring, surveys of current and former customers, and in-person listening sessions
- Define the communication strategy for customers in the Ultrafibra customer base
- Prepare communication briefs
- Monitor performance and market initiatives
Requirements
What you’ll need- Experience defining and executing Go-to-Market strategies for customer service and/or communications teams
- Experience with projects focused on mapping and improving customer journeys and customer service operations
- Ability to provide consultative guidance to stakeholders and lead cross-functional projects
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field
- Postgraduate degree in Marketing, Customer Experience, or Strategic Communications is preferred
Benefits
Comp & perks- Flexible Benefits Program
- Medical and dental insurance
- Prescription drug benefit
- Wellhub (formerly Gympass)
- Meal and/or food allowance
- Financial Wellness Program
- Private pension plan
- Mobile phone with unlimited data and voice allowance
- Discounts and partnerships with more than 3,000 companies and institutions
- Online English course extendable to one family member or friend
- Internal training and professional development programs
- Profit-sharing
- My First Benefit – financial assistance for children up to 2 years of age
- Daycare reimbursement (for parents)
- Flexible work arrangements and schedules
- Happy Day – a day off during your birthday month
- Extended leave for parental, marriage, and adoption events
- Transportation allowance
- Health benefits extendable to eligible dependents