TIM Brasil

Network Operations

• Perform specialized maintenance and operations for mobile network and primary fixed-network systems
• Provide Level 2 and Level 3 support for corrective maintenance processes across TIM’s transport network
• Support the technical development of Level 1 monitoring and incident-handling teams
• Participate in monitoring and troubleshooting automation initiatives
• Diagnose and resolve simple and complex failures involving transport protection, routing, and resilience protocols
• Liaise with Level 3 Support, Engineering, OSS teams, and vendors as needed
• Perform interventions across access, aggregation, distribution, and core layers, as well as on routers, switches, UBB, Wi-Fi, and Metro Full IP MPLS networks
• Participate in projects, process improvements, tool development, and the acceptance testing of new solutions
• Prepare incident reports, analyses, and inputs for Solution Management
• Train Level 1 and Level 2 teams and align technical knowledge across the area

Network Operations Transport Professional – O&M Consultant

Full-stack Engineer

• Define the solution that best meets the client’s business needs and is feasible within the adopted technology stack
• Gather functional requirements and specifications for data projects
• Consolidate technical requirements to define the architecture
• Develop specifications for proposed architectural solutions
• Prepare functional and technical documentation for requirements specifications, as well as status reports for project management
• Identify potential issues, impacts on models/prototypes, and connections with existing systems
• Manage project scope, costs, and deadlines
• Develop schedules and test plans for proposed solutions
• Monitor KPIs related to project delivery and subsequent operations
• Oversee testing, including system testing (ST), user acceptance testing (UAT), and pre-production testing
• Track the resolution of issues and bugs

Technical Leader

• Responsible for conceptualizing the solution that best meets the client’s business needs and can be developed smoothly using the adopted technology.
• Gather functional requirements and specifications for data projects.
• Consolidate functional and technical requirements to define the architecture.
• Develop specifications for proposed architectural solutions.
• Prepare technical documentation for requirements specifications and status reports for project management.
• Identify potential issues, impacts on models/prototypes, and connections with other existing systems.
• Manage the project scope, costs, and timelines.
• Develop schedules and test plans for proposed solutions.
• Track KPIs related to project delivery and subsequent operations.
• Oversee testing, including system testing (ST), user acceptance testing (UAT), and pre-production testing.
• Monitor issue and bug resolution.

Technical Leader – Senior Consultant

Project Manager

• Define guidelines and methodologies for project management, with a focus on timelines and costs
• Map and report the impacts and results of programs and projects within the assigned scope
• Lead end-to-end cellular mobile network projects, from planning through implementation and closure
• Manage project scope, schedule, budget, risks, dependencies, quality, and performance indicators
• Coordinate technical teams, vendors, system integrators, and internal stakeholders
• Oversee projects involving 2G, 3G, 4G, 5G, RAN, Access Core, transport, and network management platforms
• Conduct project review meetings, executive forums, and status presentations
• Develop and monitor action plans to address deviations, risks, and critical issues
• Ensure integration among Engineering, Operations, IT, Architecture, Planning, Procurement, and vendor teams
• Support the identification of opportunities to automate processes, reduce manual activities, and increase productivity
• Evaluate and support Artificial Intelligence, analytics, and digital tool initiatives applied to mobile network management
• Establish performance indicators, dashboards, and mechanisms to track project progress
• Drive continuous improvement in project management and execution processes
• Manage change and communication across different levels of the organization

Project Manager – Senior Consultant, Access and Backhaul

Procurement

• Lead end-to-end procurement processes as the owner of the purchasing process timeline
• Manage the procurement portfolio by reviewing and analyzing the supplier base to identify new opportunities and encourage innovative solutions
• Support the validation of technical documents, including budgets and requirements, from a Procurement perspective
• Analyze and validate commercial proposals
• Create commercial models for negotiations
• Liaise with suppliers and client/support functions, such as Legal and Finance
• Support contract creation in SAP and monitor contract drafting
• Monitor supplier qualification processes
• Research potential suppliers
• Ensure the procurement required for the company’s commercial operations, focusing on the engagement of commercial services and equipment, including devices, CPE, Customer Care services, Advertising, and the Cooperation Support Agreement (CSA)
• Ensure the optimization of resources and operational, economic, and financial results, as well as supply continuity and compliance with quality standards and contractual regulations

Procurement Professional – Consultant, Mid-Level Analyst

Architect

• Establish governance for software development factory workstreams, ensuring high-quality delivery within established deadlines
• Centrally manage the OSS budget, ensuring the proper execution of CAPEX and OPEX
• Manage software development contracts (Software Factory)
• Oversee project management centrally through a project management office (PMO)
• Design software operations and development processes
• Lead the evolution of OSS systems and architecture, aligning them with strategic priorities
• Promote the modernization and simplification of the architecture, ensuring governance of documentation, licensing, and integration standards
• Foster OSS innovation through artificial intelligence initiatives
• Define and lead the strategy, governance, and evolution of the OSS ecosystem, ensuring software solutions deliver quality and operational efficiency, maintain financial control, and comply with enterprise architecture

Senior Manager, OSS P&QM, Architecture & Processes

Data Engineer

• Ensure the design of scalable solutions and platforms capable of managing large volumes of structured and unstructured data, including real-time data
• Ensure a horizontal data architecture that promotes solution reuse and optimizes costs
• Design solutions that ensure data governance, privacy, and quality
• Ensure the application of privacy and security policies for data access
• Describe technologies, integrations between components, and logical interaction flows
• Oversee technological innovation through scouting reports and opportunity analysis
• Monitor emerging technology trends and recommend best practices
• Identify opportunities for improvement through the integration and replacement of legacy systems
• Develop prototypes and proofs of concept for innovation projects
• Promote a data-driven decision-making culture by connecting technical and business areas
• Build, optimize, and maintain conceptual and logical database models

Data Architect

• Ensure the design of solutions at scale and on platforms capable of managing large volumes of structured and unstructured data, including real-time data
• Ensure a horizontal data architecture that enables solution reuse and cost optimization
• Design solutions that ensure data governance, privacy, and quality
• Apply the company’s data privacy and security policies to data access
• Describe technologies, integrations between components, and logical interaction flows
• Oversee technological innovation and prepare technology scouting and opportunity analysis reports
• Monitor emerging technology trends and recommend best practices
• Identify opportunities for improvement through integrations and the replacement of legacy systems
• Develop prototypes and proofs of concept for innovation projects
• Promote a data-driven decision-making culture, acting as a liaison between technical and business areas
• Build, optimize, and maintain conceptual and logical database models

Data Architect – Consultant, Mid-Level Analyst

Engineer

• Lead national governance of strategic network resilience indicators
• Coordinate routines for managing major network indicators, including P4, P1/P2, BBLD, P3, and other critical topics
• Coordinate multidisciplinary technical forums, ensuring structured feedback on root cause, action plans, and deadlines
• Define and continuously improve analysis methodologies, prioritization criteria, and risk maps to support decision-making
• Lead the development of structural resilience plans and monitor their progress through the RAV and GENESIS processes
• Produce executive and operational materials for the Board of Directors, Executive Vice Presidency, and strategic forums
• Develop dashboards, indicators, and automation solutions in partnership with data and technical teams
• Measure the effectiveness of implemented plans, driving continuous improvement and feedback into network management processes
• Serve as an integration point between Operations, Engineering, Planning, Shared Services, and Regional teams to reduce recurring issues and increase network robustness

Network Resilience Engineer

Operations

• Monitor corrective and preventive maintenance activities performed by subcontractors in the field
• Provide technical support to teams in troubleshooting failures and implementing resilience measures
• Supervise corrective and preventive activities carried out by subcontracted companies, validating and approving technical reports
• Provide N2 and N3 support for Mobile Network equipment (2G, 3G, and 4G)
• Plan and control infrastructure maintenance for mobile and fixed networks
• Assess the quality of maintenance evidence and record outstanding items
• Prepare activity trackers and schedules for contracted companies
• Consolidate technical information into management reports, addressing outstanding items and identifying opportunities for improvement
• Analyze technical and operational reports on corrective activities
• Prepare operational reports
• Share knowledge through on-the-job training
• Support management with data and analysis for decision-making and strategy development
• Prepare technical documentation and specifications

Maintenance Operations Professional – O&M Consultant

Product Marketing

• Launch products and services across customer service channels
• Maintain an end-to-end view of projects and coordinate Go-to-Market workstreams for the customer base
• Integrate business areas and channels, ensuring execution of action plans
• Translate strategies and alignments into clear direction for Customer Service and channel teams
• Create scripts and talking points for different preventive and reactive action scenarios and customer profiles
• Develop training materials together with the Customer Relations Center (CRC) and channel teams
• Conduct qualitative analyses, including call monitoring, surveys of current and former customers, and in-person listening sessions
• Define the communication strategy for customers in the Ultrafibra customer base
• Prepare communication briefs
• Monitor performance and market initiatives