Bilingual Care Coordinator – Full-Time

TimeDoc Health

. Conduct monthly CCM phone calls with the assigned practice .

Posted 10/2/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care coordination, patient education, and chronic condition management while maintaining HIPAA compliance. Proficient in EMR/EHR systems and effective communication in both English and Spanish.

Highest-signal resume keywords

Active LPN CertificationEMR/EHR Systems ExperienceChronic Condition ManagementCare CoordinationStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient InteractionCare Plan DevelopmentDocumentation AccuracyGeriatric Patient ExperienceProductivity Metrics

Soft Skills

OrganizedReliableIndependent Work

Tools & Technologies

High-Speed InternetSecond Monitor

Certifications & Qualifications

LPN CertificationMultistate License for LPNs

Industry Keywords

HIPAA ComplianceSocial Determinants of HealthChronic Care ManagementCase Management

About the role

Key responsibilities & impact

Conduct monthly CCM phone calls with the assigned practice
Make 30–50 outbound calls per day
Complete required patient interactions to meet CCM service goals
Educate patients on chronic conditions and care plans
Coordinate care with provider offices, pharmacies, and community resources
Identify gaps in care and social determinants of health
Create and update personalized care plans in the EMR
Accurately document all patient interactions
Maintain HIPAA compliance and patient confidentiality
Spend 7–8 hours per day on the phone
Work a fixed full-time schedule of 40 hours per week, Monday–Saturday, 9:30 AM–6:00 PM in the supported time zone
Meet monitored productivity and quality metrics

Requirements

What you’ll need

Minimum 1–3 years of experience as a CMA/RMA or LPN
Active certification or multistate license for LPNs
Strong verbal and written communication skills in English
Comfortable being on the phone most of the day
Experience with EMR/EHR systems
Organized, reliable, and able to work independently in a remote setting
Preferred: geriatric patient experience
Preferred: care coordination or case management experience
Preferred: strong verbal and written communication skills in Spanish
Private, quiet home office with no interruptions
Reliable high-speed internet (100 Mbps or higher)
Second monitor required

Benefits

Comp & perks

Medical, dental, and vision insurance
Paid time off and paid holidays
Fully remote work environment
Supportive team culture with opportunities for growth
Career advancement as TimeDoc Health continues to expand
Meaningful work focused on keeping patients healthy and out of the hospital
Company laptop and required software provided