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About the role
Key responsibilities & impact- Conduct monthly CCM phone calls with the assigned practice
- Make 30–50 outbound calls per day
- Complete required patient interactions to meet CCM service goals
- Educate patients on chronic conditions and care plans
- Coordinate care with provider offices, pharmacies, and community resources
- Identify gaps in care and social determinants of health
- Create and update personalized care plans in the EMR
- Accurately document all patient interactions
- Maintain HIPAA compliance and patient confidentiality
- Work a fixed schedule Monday–Saturday, 10:00 AM–6:30 PM in the supported time zone
- Spend 7–8 hours per day on the phone while meeting monitored productivity and quality metrics
Requirements
What you’ll need- Minimum 1-3 year of experience as a CMA/RMA or LPN
- Active certification or multistate license for LPNs
- Strong verbal and written communication skills in English
- Comfortable being on the phone most of the day
- Experience with EMR/EHR systems
- Organized, reliable, and able to work independently in a remote setting
- Private, quiet home office with no interruptions
- Reliable high-speed internet (100 Mbps or higher)
- Second monitor required
- Preferred: Geriatric patient experience
- Preferred: Care coordination or case management experience
- Preferred: Strong verbal and written communication skills in Spanish
Benefits
Comp & perks- Medical, dental, and vision insurance
- Paid time off and paid holidays
- Fully remote work environment
- Supportive team culture with opportunities for growth
- Career advancement as TimeDoc Health continues to expand
- Meaningful work focused on keeping patients healthy and out of the hospital
- Company laptop and required software provided