Care Coordinator

TimeDoc Health

. Conduct monthly Chronic Care Management phone calls with the assigned practice .

Posted 10/2/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Chronic Care Management through effective patient education, care coordination, and documentation within EMR systems. Proficient in maintaining HIPAA compliance while managing high-volume patient interactions and meeting productivity metrics.

Highest-signal resume keywords

Chronic Care ManagementEMR/EHR SystemsCare CoordinationLPN CertificationBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EducationCare Plan DevelopmentDocumentation AccuracyGeriatric Patient ExperienceProductivity Metrics Management

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsReliabilityIndependence

Tools & Technologies

EMR SystemsHigh-Speed InternetSecond Monitor

Certifications & Qualifications

LPN CertificationMultistate License for LPNs

Industry Keywords

Chronic ConditionsCare CoordinationSocial Determinants of HealthHIPAA ComplianceRemote Work

About the role

Key responsibilities & impact

Conduct monthly Chronic Care Management phone calls with the assigned practice
Make 30–50 outbound calls per day
Complete required patient interactions to meet CCM service goals
Educate patients on chronic conditions and care plans
Coordinate care with provider offices, pharmacies, and community resources
Identify gaps in care and social determinants of health
Create and update personalized care plans in the EMR
Accurately document all patient interactions
Maintain HIPAA compliance and patient confidentiality
Work a fixed schedule Monday–Saturday, 9:30 AM–6:00 PM in the supported time zone
Spend 7–8 hours per day on the phone while meeting monitored productivity and quality metrics

Requirements

What you’ll need

Minimum 1-3 years of experience as a CMA/RMA or LPN
Active certification or multistate license for LPNs
Strong verbal and written communication skills in English
Comfortable being on the phone most of the day
Experience with EMR/EHR systems
Organized, reliable, and able to work independently in a remote setting
Geriatric patient experience preferred
Care coordination or case management experience preferred
Strong verbal and written communication skills in Spanish preferred
Private, quiet home office with no interruptions
Reliable high-speed internet (100 Mbps or higher)
Second monitor required

Benefits

Comp & perks

Medical, dental, and vision insurance
Paid time off and paid holidays
Fully remote work environment
Supportive team culture with opportunities for growth
Career advancement as TimeDoc Health continues to expand
Meaningful work focused on keeping patients healthy and out of the hospital
Company laptop and required software provided