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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in care coordination and chronic condition management, with a strong focus on patient education and documentation within EMR systems. Proficient in maintaining HIPAA compliance while effectively communicating with patients and healthcare providers.
Highest-signal resume keywords
Active LPN CertificationEMR/EHR ExperienceCare CoordinationStrong Communication SkillsGeriatric Patient Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient InteractionCare Plan DevelopmentDocumentation AccuracyChronic Condition EducationProductivity Metrics
Soft Skills
OrganizedReliableIndependent Work
Tools & Technologies
EMR SystemsHigh-Speed InternetSecond Monitor
Certifications & Qualifications
LPN CertificationMultistate License for LPNs
Industry Keywords
CCMCare CoordinationSocial Determinants of HealthHIPAA ComplianceGeriatric Care
About the role
Key responsibilities & impact- Conduct monthly CCM phone calls with the assigned practice
- Make 30–50 outbound calls per day
- Complete required patient interactions to meet CCM service goals
- Educate patients on chronic conditions and care plans
- Coordinate care with provider offices, pharmacies, and community resources
- Identify gaps in care and social determinants of health
- Create and update personalized care plans in the EMR
- Accurately document all patient interactions
- Maintain HIPAA compliance and patient confidentiality
- Spend most of the workday on the phone speaking with patients, coordinating care, and documenting interactions
- Meet monitored productivity and quality metrics
Requirements
What you’ll need- Minimum 1-3 year of experience as a CMA/RMA or LPN
- Active certification or multistate license for LPNs
- Strong verbal and written communication skills in English
- Comfortable being on the phone most of the day
- Experience with EMR/EHR systems
- Organized, reliable, and able to work independently in a remote setting
- Private, quiet home office with no interruptions
- Reliable high-speed internet (100 Mbps or higher)
- Second monitor required
- Geriatric patient experience preferred
- Care coordination or case management experience preferred
- Strong verbal and written communication skills in Spanish preferred
Benefits
Comp & perks- Medical, dental, and vision insurance
- Paid time off and paid holidays
- Fully remote work environment
- Supportive team culture with opportunities for growth
- Career advancement as TimeDoc Health continues to expand
- Meaningful work focused on keeping patients healthy and out of the hospital
- Company laptop and required software provided