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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Care Coordinators and delivering patient-centric care while ensuring adherence to regulatory requirements. Proven ability to drive team engagement, monitor performance metrics, and implement quality assurance processes.
Highest-signal resume keywords
Healthcare License or CertificateChronic Care Management (CCM)Remote Patient Monitoring (RPM)Team ManagementQuality Assurance (QA)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient-Centric CarePerformance Improvement PlansQuality Metrics AuditingProblem SolvingCritical Thinking
Soft Skills
Written CommunicationVerbal CommunicationTeam EngagementCoachingCollaboration
Tools & Technologies
GSuiteSlidesClassroomSites
Certifications & Qualifications
CNACMARMALPNLVNRNLCSWQMHP
Industry Keywords
TelehealthPatient ExperienceOperational EffectivenessRegulatory ComplianceHealthcare
About the role
Key responsibilities & impact- Support, coach, and ensure the success of Care Coordinators
- Drive employee engagement and help the team achieve high-quality patient experiences and organizational goals
- Collaborate across departments to develop and iterate Care Management best practices
- Deliver valuable, patient-centric care
- Support the Client Success team in problem solving and advocate for patients and Care Coordinators
- Recognize and engage with the team in a positive, supportive, and encouraging manner
- Support interviewing, hiring, and training new Care Coordinators
- Lead the team to operational effectiveness and efficiency while focusing on quality and key performance indicators
- Monitor and manage approximately 20–25 Care Coordinators
- Audit practice-level metrics and QA issues to improve service rates and client satisfaction
- Coach team members and provide feedback through ad hoc interactions and one-on-ones
- Identify individual improvement opportunities and execute performance improvement plans when necessary
- Participate in the Quality Assurance process with Training and QA teams
- Advocate internally and externally for programmatic and operational improvements
- Oversee staff education and adherence to regulatory requirements including HIPAA, FCC, and Medicare
Requirements
What you’ll need- Prior experience working with patients in a Chronic Care Management (CCM) and/or Remote Patient Monitoring (RPM) program
- Must be able to provide an active healthcare license or certificate (CNA, CMA, RMA, LPN, LVN, RN, LCSW, QMHP)
- Strong written and verbal communication skills
- Willing and able to cover 4–6 Saturdays (on-call) per year
- Ability to problem solve and find appropriate solutions
- Ability to monitor and manage a team of approximately 25 Care Coordinators
- At least 6 months experience within a remote or telehealth position preferred
- At least one year of prior experience in a people management role preferred
- Demonstrated ability to think critically about patient and provider needs, with a commitment to quality
- Demonstrated mastery of quality through consistent achievement of above-average QA scores
- Demonstrated mastery of efficiency through consistent achievement of productivity goals
- Experience working in a collaborative, fast-paced, entrepreneurial environment, preferably within healthcare
- Proficient with GSuite, especially Slides, Classroom, and Sites
- Must provide an active healthcare license or certificate such as CNA, CMA, RMA, LPN, LVN, RN, LCSW, or QMHP
Benefits
Comp & perks- Fully remote work arrangement
- Equal Opportunity Employer commitment
- Supportive and encouraging team environment
- Employee coaching, feedback, and development opportunities