School Success Manager

Timely Recruit Ltd

. Guide district and charter schools through using Timely to build their master schedule .

Posted 9/16/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in school scheduling, including developing and managing middle and high school schedules, while effectively collaborating with various stakeholders to enhance customer satisfaction and support data integration processes.

Highest-signal resume keywords

Middle And High School SchedulingCustomer Success ExperienceData Integration CollaborationStrategic Relationship DevelopmentCross-Functional Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Schedule DevelopmentData Transfer Process ManagementSystem And Process BuildingSuccess Metrics TrackingTechnical Issue Troubleshooting

Soft Skills

Detail-OrientedStrategicCollaborativeEfficientAdaptable

Tools & Technologies

Timely Application

Industry Keywords

School SchedulingCustomer Journey ManagementOnboarding And TrainingSales SupportFast-Paced Environment

About the role

Key responsibilities & impact

Guide district and charter schools through using Timely to build their master schedule
Lead onboarding and training for new and returning school schedulers
Provide end-to-end support to finalize schedules, solving complicated constraints and unique school needs
Develop strategic relationships with lead schedulers, principals, and scheduling teams
Track success metrics for each school to support satisfaction and renewal rates
Serve as a strategic thought partner on school scheduling priorities
Troubleshoot complex technical issues as Timely’s external representative with product and engineering support
Manage district and charter network accounts through the Timely customer journey
Establish partnership goals, implementation timelines, and training plans with district teams
Provide tools and structures for district leaders to manage scheduling timelines and monitor school progress
Support data integration by collaborating with district IT and Timely’s data integration team
Own aspects of the data transfer process, including structuring data files for upload into the Timely app
Communicate and coordinate cross-functionally with sales, marketing, product, and engineering teams
Share customer feedback and implementation insights to improve sales, product, and the overall solution
Contribute to off-season sales efforts through sales pitches, product demos, and answering prospective partner questions
Contribute wherever needed to team success

Requirements

What you’ll need

Meaningful experience developing middle and/or high school schedules
At least 2+ years of experience building and owning a middle and/or high school schedule
At least 5 years inside a school
Willingness to roll up sleeves and work in a scrappy environment
Customer success or related experience is a plus
Experience building systems/processes is a plus
Experience consistently delivering support to people and teams so they can achieve their goals is a plus
Experience in a fast-paced, high-growth entrepreneurial environment is a plus
Detail-oriented, strategic, efficient, collaborative, and adaptable
Must be authorized to work in the United States or indicate whether sponsorship will be required

Benefits

Comp & perks

Offers Equity
medical, dental, and vision insurance
contribution-only 401(k) plan
Flexible PTO
Professional development opportunities