Timely Recruit Ltd

Customer Success Manager

• Guide district and charter schools through using Timely to build their master schedule
• Lead onboarding and training for new and returning school schedulers
• Provide end-to-end support to finalize schedules, solving complicated constraints and unique school needs
• Develop strategic relationships with lead schedulers, principals, and scheduling teams
• Track success metrics for each school to support satisfaction and renewal rates
• Serve as a strategic thought partner on school scheduling priorities
• Troubleshoot complex technical issues as Timely’s external representative with product and engineering support
• Manage district and charter network accounts through the Timely customer journey
• Establish partnership goals, implementation timelines, and training plans with district teams
• Provide tools and structures for district leaders to manage scheduling timelines and monitor school progress
• Support data integration by collaborating with district IT and Timely’s data integration team
• Own aspects of the data transfer process, including structuring data files for upload into the Timely app
• Communicate and coordinate cross-functionally with sales, marketing, product, and engineering teams
• Share customer feedback and implementation insights to improve sales, product, and the overall solution
• Contribute to off-season sales efforts through sales pitches, product demos, and answering prospective partner questions
• Contribute wherever needed to team success

School Success Manager

• Own a portfolio of schools and guide district and charter schools through building master schedules
• Lead onboarding and training for new and returning school schedulers
• Provide end-to-end support to finalize schedules
• Develop strategic relationships with lead schedulers, principals, and scheduling teams
• Track school success metrics, satisfaction, and renewal rates
• Advise school-based teams on aligning schedules with their priorities
• Troubleshoot complex technical issues with support from product and engineering
• Manage district and charter network accounts through the customer journey
• Establish partnership goals, implementation timelines, and training plans with district teams
• Provide tools and structures for district leaders to manage scheduling timelines
• Support data integration and data transfer processes with district IT and Timely’s data integration team
• Communicate cross-functionally with sales and marketing, product, and engineering teams
• Share customer feedback and implementation insights
• Contribute to general team operations and team success

School Success Manager – Seasonal

Product Manager

• Engage with customers to understand opportunities to generate better K12 school schedules
• Dive into optimizer technology and the scheduling domain to facilitate critical decisions with Engineering
• Partner with Engineering to improve optimizer core algorithms, model-builders, and orchestration pipeline
• Design and execute experiments testing optimizer changes
• Define performance and quality metrics such as feasibility rate, schedule quality scores, solve time, and constraint violations
• Craft optimizer product requirements and refine new product features
• Work with Engineering and AI agents to break requirements into well-defined stories
• Leverage AI to connect requirements, story definition, and development workflows
• Develop and implement a vision for generative AI in algorithmic schedule optimization
• Own the end-to-end experience for school schedulers interacting with the optimizer
• Communicate results, tradeoffs, and infeasible or sub-optimal solutions
• Drive goal- and metric-setting processes with Engineering
• Set and adjust milestones, maintain standards, and focus the team on impact
• Communicate product and technology decisions to internal and external stakeholders

School Success Manager

School Success Manager – Seasonal

Product Manager, Optimizer