Executive Director – Medical Services

TimelyCare

. Provide direct clinical care for approximately 50% of the role .

Posted 10/12/2026full-timeUnited StatesLead💰 $250,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive clinical leadership and management capabilities, with a focus on improving patient care through data-driven decision-making and effective team development. Proficient in navigating complex regulatory environments and implementing innovative service-line improvements in a multi-state clinical setting.

Highest-signal resume keywords

Board Certified MD Or DO10+ Years In A Clinical Setting7+ Years In Progressive LeadershipTelehealth ExperienceExperience With Performance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical CareProvider Coverage ModelsQuality OversightSupervision PlanningData AnalysisPolicy DevelopmentEvidence-Based Clinical ProcessesCost-Saving OpportunitiesPatient Experience ImprovementMultidisciplinary Team Leadership

Soft Skills

Strong JudgmentCommunication SkillsLeadershipCollaborationProblem-Solving

Tools & Technologies

Virtual-Care DeliveryClinical Operations ToolsScheduling SoftwarePerformance Management Systems

Certifications & Qualifications

Active Physician Licenses In All 50 StatesBoard Certification

Industry Keywords

Healthcare RegulationsClinical EscalationPatient AccessContinuity Of CareQuality ImprovementCross-State CoverageClient-Facing PartnerHigh-Risk Care EscalationsClinical DocumentationEngagement Strategies

About the role

Key responsibilities & impact

Provide direct clinical care for approximately 50% of the role
Serve as the primary clinical coverage back-up for patient-care and scheduling gaps caused by provider absences, unexpected demand, and cross-state coverage constraints
Lead and develop the Medical Services and Psychiatry teams of MD and NP providers
Manage staffing, onboarding, performance management, engagement, quality, and accountability
Create and maintain coverage and scheduling approaches that protect continuity of care, patient access, and appropriate utilization of clinical resources
Plan and ensure completion of personal and team supervision requirements, including physician supervision agreements and state-specific documentation
Serve as the principal clinical escalation point and client-facing partner for Sales, Customer Experience, campus stakeholders, and internal teams
Participate in pre-sale clinical discussions, client concerns, quality and continuity-of-care matters, and high-risk care escalations
Implement service-line improvements, including provider incentive programs, care-efficiency and cost-saving opportunities, and supervision capacity planning
Translate clinical needs into recommendations and implementation plans for Product, Operations, and leadership
Monitor and communicate applicable clinical and regulatory changes
Act as clinical spokesperson for necessary Medical Services changes
Use wait-time, access, licensure, quality, utilization, and cost data to improve clinical operations and patient experience

Requirements

What you’ll need

Board Certified MD or DO
10+ years in a clinical setting
At least 7 years in progressive leadership of a multidisciplinary team
Active, unrestricted physician licenses in all 50 states and the District of Columbia required; candidates licensed in the substantial majority of jurisdictions may be considered with a credible, time-bound plan to complete remaining licenses
Demonstrated ability to lead a distributed, multistate clinical service line while maintaining direct clinical practice
Experience building and managing provider coverage models, including planned and unplanned absences, changing demand, and cross-state licensure constraints
Experience leading and developing physicians, advanced practice providers, or multidisciplinary clinical teams
Experience with performance management, quality oversight, and supervision planning
Strong judgment and communication skills in high-stakes patient-care, client, and cross-functional escalations
Experience using quality, access, utilization, wait-time, licensure, and cost data to improve clinical operations and patient experience
Ability to translate clinical needs into actionable recommendations for Product, Operations, Sales, Customer Experience, and executive leadership
Experience and familiarity with virtual-care delivery, applicable state practice requirements, provider supervision requirements, and evolving healthcare regulations
Minimum of 3 years of telehealth experience
Interest and experience in administrative leadership in a medical setting
Experience developing policies and procedures for quality and efficiency, evidence-based clinical and business processes, and objective-data performance accountability

Benefits

Comp & perks

Paid Company Holidays
No work on your birthday
Flexible PTO
Volunteer Time Off (VTO)
Variable bonus eligibility
Company-sponsored Health Insurance (Medical, Dental, Vision)
Pet Insurance
Company-paid group Life Insurance
Company-paid Short Term Disability
Concierge benefit support services
401(k) with employer match
Free access to TimelyCare virtual medical and mental health support
Mission-Driven Purpose with a Supportive Team Culture