Customer Success Manager

Timescapes

. Manage a portfolio of up to 200 projects across new and existing construction customers in Canada and the U.S.

Posted 9/18/2026full-timeOakville • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing project lifecycles and driving customer success through effective onboarding, engagement, and relationship-building. Proficient in analyzing user data to enhance customer value and identify growth opportunities.

Highest-signal resume keywords

Customer Success ManagementProject Lifecycle ManagementData Analysis and MetricsCommunication and Interpersonal SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent CommunicationInterpersonal SkillsCustomer-Focused MindsetRapport BuildingAdaptability

Industry Keywords

Project ManagementCustomer EngagementOnboardingUser AdoptionClient ROI

About the role

Key responsibilities & impact

Manage a portfolio of up to 200 projects across new and existing construction customers in Canada and the U.S.
Work with Sales and Service Delivery to manage the full project lifecycle
Own projects after implementation and ensure onboarding, adoption, and ongoing daily usage
Guide project teams through onboarding to drive platform adoption and engagement
Build relationships with high-value project teams and users in person and virtually
Provide value-added insights and training sessions
Monitor user engagement and satisfaction
Develop customer champions to drive referrals and adoption
Manage project extensions and expansions, including contract extensions and incremental cameras
Identify new project opportunities and pass CSQLs to the sales team
Analyze user data and metrics to prioritize customer value activities and expansion opportunities
Answer user inquiries and provide timely guidance
Provide customer feedback and client ROI examples to Product, Marketing, and Sales teams

Requirements

What you’ll need

2-3 years of experience in customer success, account management, or related roles
Excellent communication and interpersonal skills
Passion for driving success and a genuine desire to help customers achieve their goals
Values engaging with people and meeting face-to-face
Strong customer-focused mindset and problem-solving abilities
Passion for technology solutions that solve real customer problems
Ability to build rapport and establish trust with customers and internal stakeholders
Quality in work and interactions
Clear and concise communication
Comfortable thinking on the spot and simplifying complex situations
Ability to thrive in a busy and changing environment
Productivity and efficiency

Benefits

Comp & perks

Generous health coverage
Dental coverage
Vision coverage
20 days leave including a full company Christmas shutdown
Parental leave top-up to 16 weeks
Wellbeing support through My Sparrow
Learning and development opportunities